Complaint Review: AAMCO Zanesville OH - Zanesville Ohio

AAMCO

If your vehicle needs a transmission, save yourself a lot of time & headache; just push it off of a cliff.

When I called AAMCO, Ron assured me that I would not be charged anything until they saw it & gave me a free evaluation. He then told me the transmission would cost about $2100 to rebuild. I really did not want to spend that much on a 15 year old truck, but I agreed. When they looked at it, closer, they said it would also need lines & a transmission cooler, which would be another $400. I told him no, just roll it out of the shop & I will come & get it. He asked me to not make a rash decision & he would see if there was something he could do. I reluctantly agreed. He called back the next day & spoke to my wife. He told her that he had found a way to only charge me another $100 by going with an after market cooler & making their own lines. She knew how upset I was, so she told him to wait until he spoke to me. I did not hear about that conversation until after I returned his call. I told him that I did not care what he worked out & told him to roll it out of the shop, since I decided not to fix it & I would get it the next day. He then informed me that it was already torn apart and he did not want to charge me “half” the price (>$1,000) and give me nothing in return. (After the job was done, the paper work showed that he had lied to me, since it should have only been $450 to put it back together.) Eventually, he agreed to do the entire job for the original quote. Since he had me over a barrel, I felt forced to accept it. Had I known about the earlier conversation with my wife, I would have demanded they put it back together & not charge me anything, since my wife clearly said to wait for my decision.

When I picked up the truck, Ron told me to be careful driving it home since there was something wrong with the brakes. When I told him there was nothing wrong when I gave him the truck, he said they do not test drive the vehicle. When I reminded him that they did test drive it, he clarified that they were only looking for transmission issues. They evidently failed to see a large puddle of brake fluid on the floor, since he had to put a half pint of fluid in it. It turns out they did not do anything to my brakes, other than fail to notice an obvious problem that somehow dramatically worsened in their possession. Now I find out that the brake repairs will cost almost another $1,000. Had I known about that, I certainly would not have had them repair it. That alone is enough to recommend against the AAMCO in Zanesville, OH.

AAMCO Zanesville, OH If your vehicle needs a transmission, save yourself a lot of time & headache; just push it off of a cliff, but at least do not take it to AAMCO in Zanesville, OH. When I called AAMCO, Ron assured me that I would not be charged anything until they saw it & gave me a free evaluation. He then told me the transmission would cost about $2100 to rebuild. I really did not want to spend that much on a 15 year old truck, but I agreed. When they looked at it, closer, they said it would also need lines & a transmission cooler, which would be another $400. I told him no, just roll it out of the shop & I will come & get it. He asked me to not make a rash decision & he would see if there was something he could do. I reluctantly agreed. He called back the next day & spoke to my wife. He told her that he had found a way to only charge me another $100 by going with an after market cooler & making their own lines. She knew how upset I was, so she told him to wait until he spoke to me. I did not hear about that conversation until after I returned his call. I told him that I did not care what he worked out & told him to roll it out of the shop, since I decided not to fix it & I would get it the next day. He then informed me that it was already torn apart and he did not want to charge me “half” the price (>$1,000) and give me nothing in return. (After the job was done, the paper work showed that he had lied to me, since it should have only been $450 to put it back together.) Eventually, he agreed to do the entire job for the original quote. Since he had me over a barrel, I felt forced to accept it. Had I known about the earlier conversation with my wife, I would have demanded they put it back together & not charge me anything, since my wife clearly said to wait for my decision. When I picked up the truck, Ron told me to be careful driving it home since there was something wrong with the brakes. When I told him there was nothing wrong when I gave him the truck, he said they do not test drive the vehicle. When I reminded him that they did test drive it, he clarified that they were only looking for transmission issues. They evidently failed to see a large puddle of brake fluid on the floor, since he had to put a half pint of fluid in it. It turns out they did not do anything to my brakes, other than fail to notice an obvious problem that somehow dramatically worsened in their possession. Now I find out that the brake repairs will cost almost another $1,000. Had I known about that, I certainly would not have had them repair it. That alone is enough to recommend against the AAMCO in Zanesville, OH. Zanesville Ohio