- Report: #594903
Complaint Review: 1&1 Internet Inc. - Internet
Reported By:
Trent -
Opelika, Alabama, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
1&1 Internet Inc.
Internet, United States of America
Phone:
1-877-461-2631
Web:
http://www.1and1.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
1&1 Internet Inc. 12 year customer they treated like a thief!!! Improper billing practices and terrible customer service!! Internet
12 year customer of 1and1 that just switched to GoDaddy! and I am very
happy with the switch. I had several "contracts" under the same
account number with 1and1 and had them for over 12 years. About 2
years ago my credit card expired and I updated my card info. but for
some reason it did not update on one of my accounts and they turned it
over to their collection agency. I refused to pay it and settled with
them terminating that particular account which was domains I did not
need anymore. For the next year I continued using my other domains and
their respective features. I went to update my email contact and they
would not process it said I had a "hold" on my account. I then
purchase 2 new domain names which they billed me for but would not
process them again saying I had a "hold" on the account. I called and
they said until I pay the collection on the "contract" that had not
been in use for over a year that I could use all the features of my
other contracts which all been paid on time and in full for 12 years.
I told them that was insane they had billed my card for the 2 new
domain names and then not processed them and that the old account did
not have anything to do with my other account. Furthermore I did not
owe them anything because the account they claimed was in collections
was a monthly account that was not under contract and had been
terminated. They told me there was nothing they could do and would not
let me speak to a supervisor saying they were not available. I
transferred everything to GoDaddy with in 1 hr was ready to go other
than waiting on transfers to go through. I canceled my 1and1 account
and am having to dispute the charges with Visa. 8 hours later a person
barely able to speak English called me stating they were a supervisor
for billing returning my call. I told them I had canceled my account
and they said, "oh ok well do me a favor and email our complaints
department and tell them why you canceled. Unreal they would treat a
customer of 12 years who has spent hundreds if not thousands of dollars
with them this way. They are idiots and have serious internal issues.
GoDaddy! has been wonderful! Stay away from 1and1!
happy with the switch. I had several "contracts" under the same
account number with 1and1 and had them for over 12 years. About 2
years ago my credit card expired and I updated my card info. but for
some reason it did not update on one of my accounts and they turned it
over to their collection agency. I refused to pay it and settled with
them terminating that particular account which was domains I did not
need anymore. For the next year I continued using my other domains and
their respective features. I went to update my email contact and they
would not process it said I had a "hold" on my account. I then
purchase 2 new domain names which they billed me for but would not
process them again saying I had a "hold" on the account. I called and
they said until I pay the collection on the "contract" that had not
been in use for over a year that I could use all the features of my
other contracts which all been paid on time and in full for 12 years.
I told them that was insane they had billed my card for the 2 new
domain names and then not processed them and that the old account did
not have anything to do with my other account. Furthermore I did not
owe them anything because the account they claimed was in collections
was a monthly account that was not under contract and had been
terminated. They told me there was nothing they could do and would not
let me speak to a supervisor saying they were not available. I
transferred everything to GoDaddy with in 1 hr was ready to go other
than waiting on transfers to go through. I canceled my 1and1 account
and am having to dispute the charges with Visa. 8 hours later a person
barely able to speak English called me stating they were a supervisor
for billing returning my call. I told them I had canceled my account
and they said, "oh ok well do me a favor and email our complaints
department and tell them why you canceled. Unreal they would treat a
customer of 12 years who has spent hundreds if not thousands of dollars
with them this way. They are idiots and have serious internal issues.
GoDaddy! has been wonderful! Stay away from 1and1!
