- Report: #990377
Complaint Review: 1&1 Internet Inc. - Chesterbrook Pennsylvania
Reported By:
paulpatriots -
Antioch, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
1&1 Internet Inc.
701 Lee Road, Suite 300 Chesterbrook, 19087 Pennsylvania, United States of America
Phone:
877-300-8316
Web:
www.1and1.com
Categories:
Business Rating:
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1&1 Internet, Inc. Unauthorized charge for a website service I did NOT agree to... Theft! Chesterbrook, Pennsylvania
I was charged $59.97 from my paypal account on 12/24/2012. I never authorized the 1&1 Website - Plus Package that they stated I signed up for. I asked for a refund of my money immediately. The only thing I remember is receiving a sales call months ago with some free trial promotion that I did NOT accept. I believe this was done fraudulently the matter should be corrected the people responsible should be reprimanded.
Furthermore I called billing at 877-300-8316 who referred me to someone at 866-258-5616 who let me know there was no way to resolve this situation over the phone!?!?!!? This is a terrible business practice of resolving billing issues. They have a system to give people the runaround and make it impossible to resolve. I've emailed the complaints department three times with a boiler plate response that I'm under contract when I never agreed to anything.
First time emailing complaints I got a response from Caitlin H. (no last name?!!?!). The next email was from John Keefer. I asked for their phone numbers, but got nothing. The last response came from Caitlin H. again?!!? Absolute runaround. I filed with the BBB 1/2/2012.
Furthermore I called billing at 877-300-8316 who referred me to someone at 866-258-5616 who let me know there was no way to resolve this situation over the phone!?!?!!? This is a terrible business practice of resolving billing issues. They have a system to give people the runaround and make it impossible to resolve. I've emailed the complaints department three times with a boiler plate response that I'm under contract when I never agreed to anything.
First time emailing complaints I got a response from Caitlin H. (no last name?!!?!). The next email was from John Keefer. I asked for their phone numbers, but got nothing. The last response came from Caitlin H. again?!!? Absolute runaround. I filed with the BBB 1/2/2012.
