Complaint Review: 1 and 1 (email service company) - Internet

Rather then explaining, I copy my emails exchanged with this company.  I haven't even talked about the endless phone conversation I had with them.  Just be aware of thier stupid company policies.  This makes me think that this company is all about money and have no moral rights.

How do i copy a card that I cut up and thrown away?  Can you help me with this question?  I already provided you with my driver license and my billing statement with my full name.  Check your system and compare the name.  I also told you their was a fraud and that's why I canceled the card and cut it up.  I had called you guys several times to complain about this and credit my bank.  They also must of contacted you already.   I

You guys can not keep my credit card in file or I will report it to the business bureau.   I requester that you take my credit card off.  ESR bill, sent it to them and charge them.  NOT me.  I am not a magician where I can pull my old cut up credit card out of a hat and make a copy for you.  You guys need a better system.  It's is aggravating dealing with you guys.  What kind of excuse is this? Can't process a cancelation when you I already told you the situation on why I want to cancel it and the old CC IS long gone in some landfill.   My question to you is, if your in my shoes, can you magically pull that card out of your hat?

I will let you know that if I see another charge on my CC when I already told you that card is gone and and I already sent you my dl and banking statement, you guys are clearly a shady company which I will report to the business bureau and post these email on Facebook,  Twitter to let other people know that if they decide to use you, be careful with their payment terms because you guys like clearly don't care about people's personal CC as long as your company gets paid!

On May 8, 2014 10:28 AM, (this is 1and 1 response) wrote:

Thank you for contacting us.

We have received your card deauthorization form, but were unable to process it due to the following being missing/incorrect: copy of the front side of the card in question (I understand you noted that you cut up the card, but we'd need a copy of it to be able to facilitate this request). Please resend the necessary information at your earliest convenience so that we may be able to further assist you.

If you have any further questions do not hesitate to reply to this e-mail or contact us during office hours by phone at 1-877-300-8316 from 9am-5pm EST, Monday through Friday.

--

Sincerely

(erase the name -just trying to follow this sites policy)

Billing Department

1&1 Internet Inc.

> Please remove my personal credit card from

> Acct # 177830270

> Contract #: 39212373

>

> As for a picture of my last credit card, I thru that way when I found out

> that the ESR company used my credit card.   As you can see from my driver

> license,  you can verify my billing address and name.  I am no long with

>stupid owner of ESR ( I do not wish for you guys to keep charging me

> and credit my money back.  Chase the esr company for the money they owe you.

>

> On May 5, 2014 9:46 AM, wrote:

>

> > Thank you for contacting us.

> >

> > Unfortunately, you will not be able to just remove the credit card

> > information on file without having a payment method to replace it.

> >  However we do have a form that can be filled out de-authorize the use of

> > your card. To de-authorize the use of your card, please fill out the form

> > available using the link below, and fax it to +1 (610) 560-1507

> >