Complaint Review: Wellwise By Shoppers Drug Mart - TORONTO Ontario

Shoppers Drug Mart Offered My 88 Year Old Mother Terrible Customer Service!

Back on Sunday, October 20, 2019, I went to the Shoppers Drug Mart located at: 598 Sheppard Avenue West, North York, Ontario Canada M3H 2S1 (416) 633-1122 at approximately 12:55 PM to pick up a prescription for my 88 year old mother that was supposedly for an Ammonia that she recently caught

The small package contained only seven (7) pills cost a Total, Rip Off Price In The Amount Of $70.58.

This was Totally A Scam, Rip Off and was Totally and Purposely Inflated.

I Immediately Complained to the Cashier at the Pharmacy about the price and she Falsely Claimed that the medication was Generic and that it was supposedly Cheaper than other similar brands which was Totally A Lie!

Please Note: I did check the bottle and packaging for the medication to see if it was Generic and there was Absolutely Nothing On The Package Mentioning Anything About That which Led Me To Believe That Not Only Was I Lied Too, but the Price Was Not The True Price For The Medication that it should have been.

Making Matters Worst:

When my 88 Year Old Mother Swallowed Just One (1) Pill which was called Levofloxacin 750MG, she got a very Upset Stomach and did Not Feel Well at all!

She immediately contacted her family doctor who informed her to Stop Taking The Medication Immediately and Return It Back To Shoppers Drug Mart.

What I did was call up the store that I bought it from to explain the situation that she was prescribed the Wrong Medication and they Refused To Take It Back even though she only used up Just One (1) Pill From The Bottle.

I went one (1) more step and contacted the Customer Service Department for Shoppers Drug Mart and they did Nothing About It except tell ME that they don't take medications back even though on the back of the receipt, it clearly stats that Refunds or Exchanges can be made within 30 days of original date of purchase with receipt. Refunds will be issued in original form of tender.

The section does Not say anything on what is Not Included!

I know for a Fact that any store that I purchase something from clearly has on their receipt on what is Not allowed to be Returned for a Refund/Exchange and even at the store, I was Not Informed On What Is Not Allowed To Be Returned for a Refund/Exchange either!

Ridiculous!

Shoppers Drug Mart Is A Billion Dollar Company and does Not Care About Their 88 Year Old Elderly Customers At All!

They Only Care About Your Wallet and that is all!

They Can Afford To Take The Product Back And Can Afford To Offer My 88 Year Old Mother Either A Refund/Exchange/Store Credit!

Obviously.

What IsfThe Medication Cost $5,000.00 And It Was The Wrong One (1)? Would They Also Be Doing The Same Thing By Stealing The Customer's Money?

I Don't Think So!

Since This Stupid, Idiotic Company is So Greedy, Money Hungry and Dishonest, I have already contacted my Credit Card Company and am Currently Filing A Dispute With Them.

Enclosed, in the attachments, please find pictures of the receipt and the bottle of medication for your reference and further review. Thank you.

I am more than looking forward to hearing back from You with a Positive Response some time in the very near future.

Thank you.

Sincerely yours,

Howard Paul Shore

Angry And Upset Shoppers Drug Mart Customer

On Behalf Of Mrs. Helene Shore, Your Customer

/HPS

Enclosure: Please See The Attachments For Pictures Of The Receipt And The Bottle Of Medication For Your Reference And Further Review. Thank You