- Report: #1485122
Complaint Review: Viva Great Vacations - Benito Juarez, Cancun, QROO, 77555
Reported By:
William -
Georgetown, Ohio, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Viva Great Vacations
Benito Juarez, Cancun, QROO, 77555, Mexico
Phone:
1-844-744-9663
Web:
http://www.vivagreatvacations.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Viva Great Vacations SCAMED ME OUT OF $500 AND CHANGED TERMS Benito Juarez, Cancun, QROO, 77555
I bought a $500 vacation package with this company after they called up my phone and listening to their sales pitch. They said I would be saving lots of money with this $500 vacation package, though I had to go on a timeshare presentation. I agreed to it.
When I called in to try to book the package for 4 nights stay they tried to charge me AN EXTRA $320 IN FEES TO BOOK. They also sent me the list of hotels to choose from and they were all $100 a night, one was even $87 a night. I COULD BOOK THIS OWN TRIP FOR LESS THAN THEY CHARGED ME AND THEY WERE TRYING TO CHARGE ME $420 MORE THAN IF I BOOKED THE TRIP MYSELF. AND I would have to go to a sales presentation taking up my time on vacation. Not to even mention when booking they tried to say, if you want an extra night its only $250 a night. THE HOTEL CHARGES $100 A NIGHT.
I told them this is outrageous, I'm not paying more than if I booked it myself and didn't have to go on a presentation and I wanted to speak to a manager. They told me I had to email to speak to a manager. So I did. I called back and they told me that the manager said they would be calling me on a specific date. The manager never called. I called back the next day.
They scheduled 4 different times to call me and never called me once. If I call in and ask to speak to a manager the scam artist employees just hang up the phone. THIS COMPANY IS A TOTAL RIPOFF FILLED WITH UNETHICAL AND IMMORAL PEOPLE. STAY AWAY FROM THEM. DO NOT GET RIPPED OFF!!!!!
