- Report: #1476601
Complaint Review: Verizon Wireless -
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Verizon Wireless
United States
Web:
www.verizonwireless.com
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Verizon Wireless No notification that changing to credit card would eliminate autopay discount.
I am signed up for autopay and electronic statements with Verizon Wireless. I changed my method of payment from my checking account to a credit card last month. There was no warning that this would eliminate my autopay discount. I never stopped the autopayment, only changed my method. Today 4/5/19 I spoke with "Jesse" on Verizon's online chat feature. She informs me that it is mentioned on the bill. The bill I don't get in the mail that is a zillion pages long and now on my mobile phone. I don't understand why there isn't a warning when changing your payment method to let you know at that time so that you can make an informed decision.
Because I have multiple lines it effected every line - she says I was charged $30. They finally agreed to refund $15. (Although my phone app has a feature that shows me what has changed and it says I was charged an additional $10/line.) Another source of consumer confusion.
I believe Verizon should be forced to add clarification to their site so that others know a simple change of payment method can cause them to be charged additional fees. Banks have to have everything spelled out, why don't they?
1 Updates & Rebuttals
tim
United StatesThat may explain my ordeal.
#2Consumer Comment
Wed, March 18, 2020
They told me if i did auto pay i would receive a discount , so I set up auto pay with a credit card and nothing changed. I just did the next best thing and switched to a prepaid carrier and saved several dollars for unlimited. I purchase my phones from the Iphone store and they come unlocked , so I have freedom to come go as I please.
