- Report: #1495815
Complaint Review: Verizon WIreless - military discounts - City of the Americas New York
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Author Confirmed
Why?
Verizon WIreless - military discounts
New York Corporate Headquarters 1095 Avenue of the Americas, New York, NY 10036, USA 212.395.1000 City of the Americas, 10036 New York, United States
Phone:
212.395.1000
Web:
https://www.verizon.com/onesearch/search?q=Military%20Plans&lid=sayt&sayt=military*&src=wireless
Categories:
Business Rating:
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Verizon WIreless - military discounts Military Discounts Lied to a veteran about the cost of service - overcharges and higher than quoted plan rate City of the Americas New York
Having been a customer for numerous years, I decided to switch to a military discount plan that offered me a better rate than the one I was on. I spent time on the phone with Verizons Support Team and explained what I wanted to do. I have 3 lines on my old plan, and was finding myself in a position whereby I was using more data than I had available each month. After much detail, I was quoted a new monthly rate of $134.14 per month which I agreed to and accepted. The very next day, I checked the plan and found that I would be charged in excess of $218 for one month and $164.14 for each month after.
Since I was told that my new monthly rate would be guaranteed at $134.14 (since I am on a fixed income) under the veteran discount program and NO additional charges would apply. Imagine my chagrin when I fnd out that not only was I lied to, but that they just arbitrarily raised my rate without my consent or letting me know.
This says mountains about how they may treat veterans and want the veterans out there to know that even though they may promise you one thing - they will stick it to you behind your back. all their talk about supporting veterans is clearly shown in how this was handled. Do not expect anything less from them - check everything they say - followup on what they promise and know that more than likely your discount will not be any discount at all - but another lie and screw job to veterans
