- Report: #1484210
Complaint Review: Been Verified.com -
-
Author Confirmed
Why?
Been Verified.com
48 West 38th Street, 8th floor, NYC 10018 United States
Phone:
1-888-579-5910
Web:
www.beenverified.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Been Verified.com / Josh Levy - CEO / On-Line Background Checks
Purchased (3) months of service from Been Verified.com on Jan 31,2019. Less than 30 days later I cancelled/closed the account via a phone call to 1-888-579-5910. However, my credit card continued to be billed (2) additional times (a credit card number is required to open an acct with Been Verified).
When I called to discuss these charges, the service representative immediately stated:
"All phone calls are recorded and we have no record of your call. However, as a courtesy to you, we will refund (1) of the (2) additional charges".
How quickly thery tried to put me on the defensive with the "record all phone calls" statement and then just as quickly offered to refund one of the charges. How many people agree to this 'plea-bargain' just to put the issue to rest? An unethical but lucrative business practice, indeed.
