My phone blew up. Contacted them sent phone back now will not send me new phone. When contacted them they try to transfer me to warehouse hangs up on me everytime. Tired of being ripped off
#2UPDATE Employee ..inside information
Thu, August 04, 2022
This is Jomarey from TracFone Wireless. We read your post and are reaching out to you. As one of our customers, we do not mean to make you feel this way. We sincerely apologize for the inconvenience you've experienced with our customer service. Allow us to have another opportunity to make things right for you. We are determine to help you in resolving this issue.
Let us pull up your account and investigate so we can provide you with a concrete resolution. Please do not hesitate to contact us via this chat link https://www.straighttalk.com/support/contact or by calling 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We're always here to help.