- Report: #1486155
Complaint Review: Tracfone Wireless - Miami Florida
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Tracfone Wireless
9700 N.W. 112th Avenue Miami, 33178 Florida, United States
Phone:
1-800-867-7183
Web:
https://www.tracfone.com
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Tracfone Wireless Tracfone Is being GREEDY by stealing freshly purchased 1.5 GB data refills very quickly! Miami Florida
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I believe Tracfone is being GREEDY by stealing freshly purchased data airtime refills very quickly, via their Tracfones, so that their Tracfone customers have to keep purchasing more airtime constantly! How are they doing so? I am not sure. My hypothesis = via data running constantly, and unecessarily, in the BACKGROUND of many apps on Tracfones.
Last evening I went into all of my apps to clear caches, and tripped up on the "DATA button" in each app. When I clicked on it, It showed me the background data use over a month in each app. BOY oh BOY! I found a lot of use and ABUSE! Many MB of data running for nothing on many apps I wasn't even using!
I SHUT OFF the background data use buttons on MOST apps. They were obviously set to ON when I received the phone from HSN a few weeks ago, so that's the way that Tracfone pushes them out of their warehouse to new customers.
I posted my issue to the "Tracfone HELP Forum" to see if they would give me any more help than the usual rebuttal = text us at 611611 or a link to nowhere. However, I received a reply & separate message, not posted in the forum, giving me the same garbage.
Attached is my forum post, and their reply that said to "Go read our HELP Message." It was off forum so I posted it below = Tracfone standard "HELP Message" that does not help customers, just leaves them more in the dark about their circumstances:
"Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information."
