- Report: #1518541
Complaint Review: Sparklight - Texarkana TX
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Author Not Confirmed
Why?
Sparklight
Texarkana, TX, United States
Web:
sparklight.com
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Business Rating:
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Sparklight CableOne VERY POOR SERVICE Texarkana TX
I moved to the Sparklight's service area in Sep of 2019. There service is good....when it works! There was a recent outage caused by "technical problems" which even shut down the customer service phone lines. When I FINALLY got through to customer service, they had no answers for me BUT said that I would receive a call back when service was restored.
They never called back nor have they posted ANY kind of explination as to what caused the outage. I did, however, receive NUMEROUS phone calls about "finishing" my direct draft payment set up which I NEVER REQUESTED! I finally had to call a supervisor to stop these calls.
As far as service goes, this is the WORST internet provider I have ever dealt with.
