- Report: #1491413
Complaint Review: Smile Direct Club - Nashville Tennessee
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Smile Direct Club
414 Union Street Eighth Floor Nashville, 37219 Tennessee, United States
Web:
https://smiledirectclub.com/
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Smile Direct Club Aligners caused 4 teeth to fall out of my mouth Nashville Tennessee
I have 4 teeth that has fallen out as a result of using Smile Direct Club aligners. I've spoken to 3 account rep over an 1 1/2 year period who had me send in cell phone pics of the damage to my teeth. I went to a dentist and had dentist take professional pics to send to them.
He told me they could not accept them, and that it must be pics from my cell phone. Really? I took more pics and sent them and they said it didn't fit the format of the templates they sent me. Long story short, they said after reviewing my initial scans, they saw that I had damage before I was approved for the aligners and decided to approve me anyway to help me improve my smile.
Here's the kicker, they continued to charge my account even a year after they knew my teeth were broken out and that I had a terrible outcome. I finally had to go to the bank and fill out forms to have them not to be able to charge my account again. They came back and started charging my account again.
Which made me have to change my debit card information and put on file that they had no right to withdraw money from my account. I filed a complaint with the Better Business Bureau, and they lied and said it was my fault that the product didn't work because I didn't order the retainers. Why would I order retainers when the aligners resulted in my teeth damage. The saga continues.
1 Updates & Rebuttals
SmileDirectClub
Nashville,Tennessee,
United States
Smile Direct Club Feedback
#2UPDATE Employee
Fri, March 27, 2020
Hi Michael,
We appreciate this feedback. We are concerned to hear this as we take pride in the care and assistance with provide to all club members with any questions or concerns they are having. In order for us to better assist, please reach out to me directly at [email protected].
Best, SmileDirectClub
