JULIE
HOUMA,#2UPDATE EX-employee responds
Thu, June 12, 2003
Sears has a way of getting rid of employees whether you are good at your job or not. I had 24 years as a service tech and they managed to shut down an area of our service dept. and basically offer us nada. 5 of us left and if you added our total years of service it amounted to 100 yrs. They used to be a company to be proud to work for,they cared about their employees and their customers. But now whether employee or customer, you are just a number or a dollar. Customers used to always be right, however, that philosophy has changed. The customer no longer comes first, the money does. They have lost sight of the fact that without a customer there is no business. The bottom line is strictly the dollar. As you would suspect, they are not the store I tend to frequent and if you are smart you will follow suit. However,if you do, good luck with any problems or service you may need. Their philosophy now is: fix it the first time not fix it correctly.
Jim
Poynette,#3UPDATE EX-employee responds
Mon, May 19, 2003
Franklin of Indianapolis, it must be the trent of sears to get rid of older employees. After 35 years and one month with 11 months to retirement i was layed-off. they said it was my production and i was last on the list of about 6-men. For about three months I thought something was going on because they had me driving about three hundred miles with about 10 service calls. there was no way i could do a good job and drive 300 nmiles a day. They also had me working on products that i had never been trained on such as micro-waves and stoves, but it didnt matter to them. So when service slowed down my computor read out showed me with less completes than other tech-s so they said I was the one to go. A few years back they had a plan to give a bonus to tech that would sign up for flex-time. some techs that signed up got over five-thousand dollars. I didnt want to be flex time so iI didnt sign up, thinking that they would be the ones to work less hours are get layed -off. Not -so I was the one to go.