- Report: #1519635
Complaint Review: Public Storage - Charleston SC
Reported By:
M. Scott Blalock -
Charleston, SC, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Public Storage
2363 Ashley River Road, Charleston Charleston, 29414 SC, United States
Phone:
843-619-7738
Web:
https://www.publicstorage.com/
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Public Storage Public Storage @ 2363 Ashley River Road, Charleston, SC Scammed me out of an additional month rent Charleston SC
First, I am not surprised. At one time I had 3 units at this location of Public Storage. I knew that there was going to be an issue as every interaction with the management was a pain in the butt. The manager is simply abrasive and difficult to deal with.
At some point, I decided that I was tired of the management, and the constant price increases, so I decided to move my stuff, (even though I may be leaving Charleston soon requiring me to move my stuff once again.)
With more than a week, (maybe close to two weeks,) I notified the office on two occasions that I was vacating the unit. I was told to leave the unit in swept-out condition, and that she would put me into the system as vacating.
About a week after the first of the month, I got a notification that I failed to pay my rent. I called the office and left a message. Later that day, I got a call from the manager, explaining that the lock was still on the door and I did not notify her. I explained that the unit is one that has a tumbler lock that inserts into the door, and thought that they simply rekeyed the lock (swapped out the tumbler for another one before renting it out). She explained that no, that this tumbler lock is mine and I was supposed to take it off. I tried to explain that I was not told this when I notified the office.
So in summary, since I did not notify her directly, and because It was not explained that this tumbler lock was to be taken off by the 1st, I will be paying the full month's rent plus a $37.00 late fee. Furthermore, If I do not pay this extortion, they will ding my credit. Well, enjoy your $166 Public Storage. You have proven yourself to be just one more of piece of crap, ripoff company.
