- Report: #1525587
Complaint Review: Public Storage - Bothhell Washington
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Author Confirmed
Why?
Public Storage
9000 NE Bothell Way Bothhell, 98011 Washington, United States
Phone:
425-286-8520
Web:
https://www.publicstorage.com/
Categories:
Business Rating:
(1)
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Public Storage Website was misleading in size guide and unit rented and unwilling to provide a full refund Bothhell Washington
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I went only to rent a storage unit and found Public Storage. I did a size guide and saw two images of the storage units I could rent. A 5x5 and a 5x10, that had people standing in the entryway showing the size of the units. The entryway was bigger than the person standing by the unit. I then proceeded to search for the size that fit my price and location. I found a unit in Bothell that was a 5x5 for $33. There were different-priced units that were the same size but thought the location was the factor. After seeing the unit on 4/4/2023 on the agreed-upon rent date I noticed the size of the unit assigned to me was 5023B and resembled a cubby hole and didn't depict the image i saw online as a size guide. No information as to the height was nowhere to be found. Since the office was closed I left a voicemail and spoke with Robin the next day. She informed me the size of the unit was 5x5x4. I explained the image on the website and she informed me that it was a corporate site. Not sure what that meant because corporate owned their location. Robin did offer me the storage I wanted but it was out of my budget so I didn't want to rent it at the time and requested a refund. Due to policy, Robin stated that I would only receive the lock charge. I would end up losing $62 because I felt misguided by the storage size online. Hmm, that didn't set well with me and asked for the corporate number. She asked if I wanted to close the account and I refuse. I informed her that I would allow corporate to handle the issue.. She provided me with a corporate phone number but they were closed. Since I work the graveyard shift I went online to search for someone in corporate so I could email them because I didn't want to miss the call. I found a Debra Wright, Customer Service Director. I sent the email on 04/05/2023. I never received a response but only auto emails from the storage location stating that my unit was moved out and I was refunded the lock charge. I asked for a full refund from corporate with explicit detail of the issue. I really felt like I was slapped in the face by never receiving an explanation from corporate and only receiving a refund of the lock charge while eating the $62 cost of rent and admin fees. I entered my information online, what admin work was done? The unit location looked clean so it's not the location or the employees. This is a simple policy has no exceptions and I dont care of your reason. Denied! The reason for the low ratings for this company all stem from corporate from my experience.
1 Updates & Rebuttals
Flint
Rolla,Afghanistan
Bogus complaint
#2General Comment
Fri, April 07, 2023
Their website says specifically that storage unit sizes may vary and that you need to check with your local facility for the exact sizes of their units. It says "many units feature 8-foot ceilings", which is what the picture depicts. Obviously, that means that many other units do NOT feature 8-foot ceilings. For the record, $30 a month is extremely cheap and there is no possible way you could rent a 5x5x8 for that price.
