- Report: #1509358
Complaint Review: Porsche Cars North America - Atlanta GA
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Porsche Cars North America
One Porsche Drive Atlanta, 30354 GA, United States
Phone:
1-800-767-7243
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Porsche Cars North America They refused to fix the car under the warranty. Refuse to produce even the written explanation why. Atlanta GA
The car was leased from the Leasing Company Gand Prix in 2018. I paid for the 3 year lease and at the end of the leasing term , I bougt the car knowing that the warranty for the car was still in place . It was confirmed by The Porsche Financial when they prepared the documentation for the car . The troubles started immediately after the purchase.
For more than two months I was not able to get the Certificate of the ownership. Porsch Leasing LTD claimed that they sent it to me , it was lost and I had to pay additional $35 to get the dupplicate. I tried to argue that it was not my fault.
Finally, I paid the fee, had been waited another two months and received the certificate on June 15th, 2021.
My car was absolutely fine and during the lease time it underwent 2 maintenance check-ups in 2019 and 2020 that included the oil change, drains clean up , and so on . I complied with all the requirements the Leasing Company passed on us.
I brought the car to Porsche dealership 3 month ago forr check up and some troubles with drains. The service center manager Tom Leszczak
Certified Brand Ambassador
Service Advisor
Porsche Monmouth
280 State Highway 36
West Long Branch, NJ 07764
started to work with Porsche . He decided that the drains had never been cleaned and because of that he offered me to pay $2600.00 for the emplifier replacement. I sent him the receips of the service . The answer was, no. According to him and to Porsch , I did not have a right to do maintenance at the centers not authorized by Porsche. I called to the Grand Prix, my leasing company. According to them they have never heard about this requirement and confirmed that they never informed the customers , including myself, about this restriction.
I called Porsche Custoer Service ( Case # 5634418, name of the associate Jevon). After almost of 3 weeks of waiting, she called me and informed that the conditions of the warranty are published on the Porsch web site. Since I broke the condition to have the maintenance at the servise not authorized by Porsche, they voided the warranty, and can not help me.
I asked to send me the email explaing all the reasons in writing, the answer was they do not sent out bounded emails.
I am 62 years old woman, Professor of Mathematics. The whole my life I followed the rules..... . Please help me . It is a ripp of of the senior sitizen
