- Report: #1480747
Complaint Review: Monro Muffler - North Olmsted Ohio
Reported By:
Andrew -
North Olmsted, Ohio, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Monro Muffler
4565 Great Northern Blvd North Olmsted, 44070 Ohio, United States
Phone:
440-262-5574
Web:
www.monro.com
Categories:
Business Rating:
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Monro Muffler Fraud, Scam, Deceptive Business Practices, Careless Vehicle Repairs North Olmsted Ohio
Report Attachments
BEWARE – Fraud, Deception and Careless Business Practices.
I made the horrible mistake of taking my vehicle to Monro Store # 462 in North Olmsted, Ohio for suspension repair and an oil change. I asked the store manager for good quality shocks to be installed. Instead, Monro installed the cheapest shocks they could find. - Shock Part # 5672. I complained about ride comfort. The store manager promised to replace the shocks with “better ones” after I had the vehicle inspected by another reputable mechanic to check and verify Monro’s work.
After a couple more days, the ride was still terrible and getting worse. I went back to the same mechanic for another opinion. The mechanic pointed out that instead of replacing the shocks, Monro decided to spray paint the same existing cheap shocks a different color and covering up the manufacturers label hoping that a mechanic or I would not notice and make the mechanic and I believe that the shocks were replaced.
Monro pried the rear bushings apart on my torsion beam with 2 pry bars and installed 2 pieces of thin plastic to help quiet the vehicle down causing over $1,900 in additional damages.
Lastly, other drivers on the road kept pointing at my rear tire. Monro over torqued the lug nuts on my rear tire causing 2 of them to break off along with the studs. Monro sent me home with a wobbly tire.
Monro Store # 462 had my vehicle for 4 days to replace 2 rear shocks and perform an oil change. The store manager thought that applying a coat of spray paint to the shocks and installing plastic would provide much better ride comfort.
I paid $783.49. In return, I got spray paint, 2 pieces of plastic, a wobbly tire and vehicle damages totaling $1,979.22. Monro Corporate does not care what their employees do. They could not even apologize for this mess.
If you care about your car, I would definitely recommend going to another repair facility and not going to Monro store # 462 or any Monro store. Otherwise, get your flash light and a microscope ready and have another mechanic check and verify Monro’s work like I did. The best $10.78 I ever spent. Photos, videos, mechanic comments and repair estimates are available upon request.
1 Updates & Rebuttals
Andrew
North Olmsted,Ohio,
United States
Mechanic inspections of Monro Mufflers shoddy, pathetic, lame work. Spray painted shocks and plastic installed on torsion beam.
#2Author of original report
Fri, June 21, 2019
Firestone Video #1 - https://youtu.be/69hpttJOtag
Firestone Video #2 - https://youtu.be/jbOsGye1SM8
Firestone Video #3 - https://youtu.be/Vf4DbNhIfFU
