- Report: #1484587
Complaint Review: Macy’s Online -
Reported By:
Laura -
Brevard, North Carolina, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Macy’s Online
United States
Phone:
800-289-6229
Web:
www.macys.com
Categories:
Business Rating:
(0)
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Macy’s Online Did Not Receive Furniture and Required To Pay!
I ordered multiple items from Macy’s online using my Macy’s credit card at the same time. Same shipping and billing address for each item as they were ordered simultaneously. Two items - ottomans from the furniture department - were delivered to the wrong address in a different state. After eight telephone calls I was assured that a credit for the cost of the two items that I never received would be issued. I received notifications today that Macy’s will not credit back the cost of the two items that total more than $400 dollars.
I placed the orders, never received my furniture, spoke to ‘customer service’ multiple times with assurances that I would not be charged, and now Macy’s sends a letter stating I must pay for what I never received. WARNING DO NOT order from Macy’s!!!! Each call I made sent me over seas with a statement that they could not transfer me to the US.
