- Report: #1512376
Complaint Review: Litfad - Guangzhou Guangdong Province
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Author Confirmed
Why?
Litfad
Dehe International Building, 2nd Floor. Junhe Street. Qixinggang Industrial Road No. 1 Court, Baiyun District Guangzhou, 510000 Guangdong Province, United States
Phone:
18127968806
Web:
https://www.litfad.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Litfad Sent a backyard quality electrical item Guangzhou Guangdong Province
I bought a light from Litfad for $57 the price isn't what I'm angry about but rather I'm more hurt about the fact they passed themselves off to be a credible company if you go to the website, it looks very convincing. They have and are going to continue to scam people with poorly made electrical items which is incredibly dangerous.
When I bought the item, I was given a tracking number and URL for the shipping company. When I put the details into the shipping site, it said shipping not found. I then realise I had been scammed. Quickly went to look at reviews of the company and found 100+ 1-star complaints on one sight and numerous others on various sites. I then sent an emailing stating I believe I have been scammed and want my money back. They then sent a 'new' tracking number (was the same) and a new URL, this worked but went to a Chinese shipping site, the previous was an English shipping site. Now I realize instead of a western company this was in fact a company based in China.
When the item finally arrived, I opened the package I could tell right away it wasn't good, it came very poorly packaged. The item looked like it was made on-site, I didn't dare try and put a light bulb in it. I could see superglue used to put the fixture together but not in a professional manner or up to standards. I have been for the past days going back and forth with different people from the company, the first 20+ emails were sent with pre-written answers. It was clear they weren't reading what I said they have a pre-organized response method.
I knew this because other people who have contacted the Litfad company had the same responses word for word in the same order. I am now however dealing with someone who can speak English is very arrogant and rude and is talking to me in a manner that you see from a phone scammer. They are demanding me to send the item all the way back to them in China and will then only give me 5% of my $57 back. I've refused to do so as I’ve kept the item as evidence and just would help to make more awareness and reports on the Litfad company.
