- Report: #1514999
Complaint Review: Lakeside Collection - Lincolnshire IL
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Author Confirmed
Why?
Lakeside Collection
200 Tri State International Lincolnshire, 60069 IL, United States
Phone:
(847) 444-3150
Web:
www.lakeside.com
Categories:
Business Rating:
(0)
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Lakeside Collection Lakeside Collection Perks Perks Lakeside auto enrolled me into a membership Lincolnshire IL
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I've been a Lakeside customer for a decade. I recently bought a lot during the summer and Christmas. When I signed into my Lakeside account I seen a rebate offer. I clicked it and seen it was indeed a rebate with simple instructions. I decided why not! I took a quick screenshot of the last steps to complete the rebate and no where did it say anything about a paid membership.
I'm not one to pay for membership like this. I'll sign up for free or trial but I always put in a reminder on my phone to cancel, learned the hard way! So imagine my surprise to find a charge from Lakeside Perks (same company as collection) for $14+. I find out from trust pilot that it's a recurring issue with Lakeside. Offering a rebate and then auto enroll customers into a membership.
I only have the screenshot from the last steps but I still believe if company is enrolling a customer in a membership, they would inform customers that they are now enrolling in a membership. I've read horrible customer service reviews as well. I will share the last step screenshot as well as a email from them when I was doing the rebate. It doesn't sat anything about a membership. I did now after two months a email about the Perks but the paid membership was in the fine details at the bottom.
Remember I always read the fine print but I don't always read the fine print after the fact! I believe this is how they're tricking thier customers. They offer a rebate, customer follows the steps, sees its perk deal (like enrolling for a grocery store) no where is it obvious it's a paid for membership and then send an email that you are enrolled and for legal reasons put down in the fine print the information about the paid membership. One day they're going to be in a class action lawsuit.
