1. They were late with the shipment for almost a month. When l paid for expedited delivery. 2. sent me a thing that has nothing to do with my order, made from scraps by hand. It doesn't even have a tag. They seriously could be using child labour. 3. clearly running a wrongful business. 4. Offered to refund 40% if l keep the order. This is their money model to keep clients quiet - while admitting fully that what they sent is not your order.