- Report: #1526996
Complaint Review: Kiwi.com - DC District of Columbia
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Author Not Confirmed
Why?
Kiwi.com
Internet DC, 20007 District of Columbia, United States
Web:
kiwi.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Kiwi.com Dont Use Kiwi.com. Full flight ticket cost $920 is not refunded even that I cancel the ticket within 1 hours. DC District of Columbia
Dont Use Kiwi.com
US law requires the airlines/agencies refund fully the tickets within 24 hrs cancellation. I am a US based customer and this rule is rooted in my daily operation.
Unfortunatelly I purchased an International ticket at DC, which is from Tokyo to Shanghai, and costs $936. Three options are offered for purchase, the basic one even doesnt offer any refund even you cancel the ticket within 24 hrs. Then they ask you to "click" a bunch of buttons to confirm. I am a senior and have a dry eye problem, and hard to read pop up windows carefully. I cancelled the ticket within 1 hr, and they only refunded me $10. Only one click, and I lost $926 within one hour.
This company is Internet based, and the customer reps are all over the world. They dont know US ways to handle the business. I try to reach out to the managers to negotiate a better way to resolve this matter as this is a big loss in my side. I've been calling for many many times, and the customer reps told me to go ahead to post complaints in the web site. How low are people in Kiwi.com!
This company is insane, almost like robbery. They set many things in the web site to trick the consumers to pay big bucks for their minor errors. They are so disgraceful so hungary!
