- Report: #1510987
Complaint Review: Kenmore - chicago il
Reported By:
Omid -
Sacramento, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Kenmore
chicago, il, United States
Web:
https://www.kenmore.com/
Categories:
Business Rating:
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Kenmore Kenmore, Sears part Unable to support the product that they sold chicago il
I am writing to file a complaint regarding my recent experience with Kenmore/Sears customer service. I purchased a Kenmore 25.0V Cordless QuickClean Stick Vacuum 10440 in 9/6/19. Around 3 months ago, the nozzle broke and I tried to order it from sears part website (official site for Kenmore parts), but the part is not available (back ordered). I contacted Kenmore customer service multiple times and every time I was getting transferred to another number (usually gets disconnected or no answer).
I eventually talked to one of the representatives informed that the the part is available. She guided me order the art which I did ( order#W327942 ) and I was informed that I will receive the part by 6/23/21. After I have not receive my order, I tried to contact sears part multiple times through chat and phone calls and finally I received an email that the part is back ordered and will not be available at least until end of September 21. I eventually canceled my order as still Kenmore can not provide a date for the part to be available in their stock!
Kenmore/Sears is not able to provide support for the vacuum cleaner that sold to its customer and refuse to provide any solution. So, I am not able to use my vacuum cleaner that I paid $163 (plus additional 80 for extra battery) because simply the manufacture can not fulfill it’s commitments to provide support/parts for their products.
