- Report: #1512854
Complaint Review: Jefferson County Hospital Physical Therapist Randi Berry - Waurika Oklahoma
Reported By:
Offended patient -
Waurika, Oklahoma, United States
Submitted:
Updated:
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Author Confirmed
Why?
Jefferson County Hospital Physical Therapist Randi Berry
Hwy 70 & 81 Waurika, 73573 Oklahoma, United States
Phone:
580 228 2344
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Jefferson County Hospital Physical Therapist Randi Berry Duncan Regional Hospital Very rude, used profanity in every other sentence Waurika Oklahoma
I was referred to a physical therapist in Waurika at the Jefferson County Hospital after a car accident. When I arrived for my appointment I was told I needed to complete a questionnaire form and wait. After I completed a questionnaire form, I informed the woman at the front desk that I have insurance and it should pay for my sessions. The woman at the front desk told me that she meaning the physical therapist, might not accept my insurance, you'll have to ask her.
I sat and waited for about 45 minutes and I asked the woman at the desk how much longer it would be before I see the physical therapist. She said, she'll get to you when she's ready! When the physical therapist finally called my name, I walked in her room and she asked me more questions about my job, lifestyle, what I enjoy doing for fun etc. She then dropped a pen on the floor and used profanity before she picked it up.
When she spoke to me every other word was a cuss word. She acted like she didn't care that she was swearing, or that she even noticed she was using those words. It was disgusting, rude, offensive, and unappealing to say the least! She then asked me where I felt pain and what my pain level is on a scale from 1 to 10. I told her it's about a 5 or 6. She told me we would need a few sessions to help my back heal. She told me about some exercises we would be doing and asked me if I had a problem with those kind of exercises. I told her I don't.
She then proceeded to text someone on her phone and she continued texting for about 5 minutes. I asked if we could please get on with the session and she said she was texting a patient like I should've known she was texting a patient and should've kept my mouth shut! I went to her for a few more sessions and found out that I had to pay for the sessions because she or the hospital didn't accept my insurance!
This was a waste of time and money! She's not a very nice person, has a foul mouth like a truck driver, and she tends to think her time is more important than my time! Don't waste your time with this physical therapist!
