- Report: #1523703
Complaint Review: jacuzzi Inc - Chino California
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Author Not Confirmed
Why?
jacuzzi Inc
14525 Monte Vista Ave Chino, 91710 California, United States
Phone:
8662347727
Web:
www.jacuzzi.com
Categories:
Business Rating:
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jacuzzi Inc SOld me what is essentially a $7,500 paperweight Chino California
On October 16, 2022 I purchased a Jacuzzi Model J-215 for $7,000 plus $577.50 sales tax. Jacuzzi shipped the Hot Tub to local dealer in Mid December 2022 and it was delivered on December 22, 2022. I am a disabled veteran and I purchased this small Hot Tub for medicinal purposes. I have back issues and I get severe muscle spasms in my calves. This Hot Tub will help alleviate the pain. . .
When the delivery people came, they had to drain a lot of water before they could bring it to my back patio (the owners manual was inside the tub in a plastic bag and was full of water and completely unusable – I had to download a copy of the manual). It appeared that the hot tub had been left outside had significant rainfall that git under the cover on it. . .
I then paid an additional $2,000 to have a 220 Volt line ran to my back patio and wired the Hot Tub. This was done on 12/28/2022. Unfortunately, I could not get the jets on the Hot Tub to turn on. I called the local dealer and they sent someone out to look at the Hot Tub on 12/30/2022. He determined that the computer board was not operating properly. He tried to Get a computer board overnighted to him so he could replace it for me. . .
Today, January 4, 2023, Jacuzzi sent the dealer an email indicating that the computer board is on back order, and they do not know when they will get any in stock to ship out. The dealer then tried to call Jacuzzi and they would not do anything for them. It is hard to believe that Jacuzzi has none of the computer boards (they could take one out of the Jacuzzi’s they have and send it if they wanted to. . .
I called Jacuzzi at 866-234-7727 and spoke with Daisy Ruiz in Jacuzzi’s customer service department. She could do nothing for me but assured me that her supervisor, Sandra Lopez, would call me back. It appears that Ms. Ruiz was just trying to placate me or that Ms. Lopez didn’t think that she needed to do lower herself to speak to a customer that had the nerve to complain that he spent over $9,000 for what is essentially a paper weight. I was not offered any type of apology. It appears that Jacuzzi only cares about getting cash in hand and it does not matter that what they send you is a piece of Junk. The Hot Tub comes with a one-year warranty. If they delay making the computer board available before 12/22/2023 the warranty will be expired and they will have to do nothing. They will have, in my opinion, stollen over seven thousand dollars from me and caused me to spend an additional two thousand dollars for nothing.
