Complaint Review: Hop Energy West Chester - West Chester PA

I called customer and requested a call Saturday, emailed Sunday, called Monday, no returned calls  from a supervisor but why would you provide any customer service.    This is the worst company ever.   There has been nothing but problems with this boiler and your installer since we had this thing improperly installed. In May/June 2020.    I wrote you in Jan 2022 and told you about your installer and their error in installing our boiler and compromising my boiler’s integrity and your solution was a cleaning and another free cleaning. NO inspection of the full non functional unit at the time. A band new unit should not have malfunctioned that earlier on. When your staff can out no one took off the cavity and checked why a brand new boiler was NOT properly working. BRAND NEW! You tried to push blame on us, the unknowing customers. Mature. I complained to you how the sut spewing out of our chimney isn’t okay for a brand new boiler.  Again, I told you this could have caused a fire and possibly killed my children and family. But no full inspection on a non functional brand new unit was performed by your company. You took the cheapest route possible. Clean it, it’s working… see ya! Leaving us with a faulty unit. Negligence.   You can’t not disprove that that boiler was not over working that day AND all the days prior and not over heating that cavity and not damaging that seal at that time. That heating and expanding  of that day and all the days prior damaged our brand new boiler as I stated back in Jan 2022. Maybe if you would have performed a full inspection after my first complaint, you may have caught your companies error.    My boiler is no longer functional! Per three independent companies.  This is damage having occurred over YEARS.   The day I initially complained about the smoke spewing out and over heating my unit is the day you denied us the right to have this impaired unit fully inspected in Jan 2022 further putting my families lives in more danger and further allowing the boiler to continue to corrode.       

 My floors are also now damaged by this break in the seal. And they need replacing. Adjacent bathroom vanity is also now with water damange. This would not have happened if your were not negligent in your response in Jan 2022. Your negligence is why this boiler is no longer functional. Your negligence is why my floors are now damaged. Your negligence is why my adjacent bathroom vanity is damaged.  And who knows what further unknown damage is undiscovered at this time.     “Cast iron is an alloy with a high carbon content (at least 1.7% and usually 3.0–3.7%), making it relatively resistant to corrosion.”   But yet mine is completely corroded. And not functional.  Because of your negligence.    The reputation of the installer Shellenberger is known for dollars instead of quality.  Which I can see is how your company now functions. Unfortunately, we found out the hard way when one of the other companies came out to inspect our unit and knew of his non integral reputation. It’s critical to have a boiler set properly, to run properly, not to save a buck. Not sub out a contract to the lowest bidder.    The first person we had come to inspect it Saturday said he would never have set up our chimney system that way. That is not safe.  The second gentleman that came out said this is not the proper unit for this type of home and should never have been installed, period. The third company said that the boiler being improperly set initial is 1000% the reason the seal broke. It ran hot for so long it damaged the seal and broke the seal. The more the leak  continued, it corroded the seal further increasing the damage. It continued until the leak became visible and was  noticed this weekend in my da managed flooring. It seems your company has now faulted in multiple areas of neglect and endangerment.    I would like to know how your are going to resolve your many errors in this situation and ASAP. I have four children that need showers and can’t not because of your neglect.