- Report: #1489418
Complaint Review: Fox Rent a Car - San Francisco CA
Reported By:
Nancy -
Williamstown, NJ, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Fox Rent a Car
SFO International Airport SFO 780 North McDonnell Road San Francisco, 94128 CA, United States
Phone:
310-957-5515
Web:
www.foxrentacar.com
Categories:
Business Rating:
(0)
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Fox Rent a Car Would Not Provide a Car Already Paid For San Francisco CA
My husband rented a car online in August from Fox for the 27th of September in San Francisco. He paid online for the rental. He also rented a car online for a week from Fox in Maui and paid for that online. We returned the car in Maui with no issues.
We then boarded a flight to San Francisco and tried to pick up the rental car there. The agent told him there was an issue, that my husband was on a list of people who should not be rented to. He could or would not tell us why.
He went in the back to speak to his supervisor who would not come out and speak to us. He gave my husband a customer service number to call and would not speak to us further. Customer service was closed. There is no issue with my lhusband's icense or driving record.
They will not refund the money or explain what they think the issue is. IMy husband first called customer service and was told it was a mistake and they would reimburse him for that car and the car he had to rent from another company. We never received that refund.
My husband then called again and was told that they "couldn't hear him, call back tomorrow" and they hung up on him. I then sent an email to the online company that deals with the rental car agencies and they got someone to contact my husband who took the information, said she would get back to him and never did.
I contacted that company again and the same woman sent an email asking for details. She already had the details from the last conversation and when my husband called she also said she couldn't hear him and to call back. The phone was continually busy. I again contacted that company and they had someone else look into the matter.
They sent an email saying "We're sorry, but on this occasion we are unable to provide you with a refund. The local rental company has confirmed that there are specific reasons to refuse the vehicle please contact the supplier for more information Unfortunately, we cannot refund in these circumstances. " No one will give us a refund or even provide the reason my husband was denied a rental car.
