Complaint Review: Days Inn - Indianapolis Indiana

I work for a locally based trucking company. I live in GA but since one of our terminals is here, I stay at the "company discounted" hotel in town rather than share a room in the company bunkhouse.

Every time I'm here, there's always a problem. Ask for a wake-up call at check in, oversleep when it never rings in the morning. Head down to the insanely small lobby for "breakfast" only to find everything gone or the heat so high that it's insufferable. I mean really, when it's over 90 outside, why does it feel hotter in the lobby?

The staff barely speaks English, which I believe is partly why the service is so poor. Explaining over and over what is wrong, and it not getting fixed is taxing. The rooms themselves (many reports of bedbugs, I guess I've been lucky there) are in serious need of an upgrade. The A/C barely works and is loud. Not quite loud enough to block out the sound of traffic on Post road, but almost.

The free internet only maintains good connectivity if you have a room that is very close to the front desk. As it's my lifeline to my better half back home, I try and get a room that's close. My truck has been in the shop for the last 3 days, so I have just been staying in the same room. Big mistake. Room 201 is to be avoided at all costs.

Since this is not the best part of town, I can handle the young blacks that come here to party and goof off on the weekend. They talk loudly but usually keep it quiet and I've never had a problem where I am awakened by them. However, the staff is another story.

Every morning, between 7am and 9am (I can sleep in, my truck is still in the shop, right?) the housekeeping staff congregates around the staff room immediately below mine. And begin jabbering in their native language. VERY LOUDLY. Loud enough to wake me and I'm used to sleeping in a truck stop next to other running rigs.

A call to the front desk about it on day 2 resulted in the desk clerk trying to tell me it must be another guest, even though after my phone call I could hear HIS voice yelling at them (there is a connecting door from housekeeping to the front desk). They still kept on, so I finally got up, got dressed, opened the door and yelled at the ladies thank you for waking me. They shut up. That was yesterday. Today,  same thing. They don't care at all about customer service here.

I brought to the desk clerk's attention yesterday when I was leaving that the pour spout on the coffee pot was broken and chipped. He mumbled something in almost English that ended with "sir". He's very polite, just not very fluent. Why they put him at the desk is beyond me. This morning when I try to make coffee. I see the same carafe is still here, chipped and broken.

Perhaps they think because I'm a trucker and bring in a sheet from my company so I can get their rate, that I can be ignored? I'm a lease operator. It's like a rent to own program to buy a truck. The company does not pay for the room, I do. It comes out of my check. So why am I treated as a second class citizen here at the Days Inn?

By all means folks, if you don't need to stay here... don't. Keep driving. Truckers, save your money. Park in the gravel lot to sleep by all means, they don't check anything, but don't give them your money.