- Report: #1529286
Complaint Review: CSA TRAVEL PROTECTION (GENERALI GLOBAL ASSISTANCE) - SAN DIEGO CALIFORNIA
Reported By:
Joanne -
Melbourne, FL, FL, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
CSA TRAVEL PROTECTION (GENERALI GLOBAL ASSISTANCE)
PO BOX 939057 SAN DIEGO, 92193-9057 CALIFORNIA, United States
Phone:
800 348 9505
Web:
generalitravelinsurance.com
Categories:
Business Rating:
(1)
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CSA TRAVEL PROTECTION (GENERALI GLOBAL ASSISTANCE) GENERALI GLOBAL ASSISTANCE Generali Global refuse to refund $418.19 for my trip that was cancelled due to war in Iseral. SAN DIEGO CALIFORNIA
I purchased travel insurance through Generali Global on August 28,2023 in the amount of $418.19 (policy No. 23240W0539) to cover a 13-day tour to Iseral, the Holy Land and Cairo which was to start November 6, 2023. This was a tour through INTERNATURAL TOURS INC. 5433 WESTHEIMER ROAD, STE 600, HOUSTON, TEXAS, 77056.
Because of the war and unrest in Iseral, the trip was cancelled. International Tours is giving a total refund. I called Generali Global (800-874-2442) to request a refund for the trip insurance since I no longer need any coverage for a trip that was cancelled. My request for a refund was refused. They used the excuse that this policy was beyond the “look and see period.” This is a cookie cutter response that does not apply to my situation.
