Complaint Review: CHOICE HOME MAINTENANCE - EDISON, HOUSTON NEW JERSEY, TEXAS

I purchased their premier program, which promised REPLACEMENT OF MY APPLIANCE OR SYSTEM AND NOT SIMPLY REPAIR. I paid EXTRA for this plan as I wanted to make sure we were covered for anything that might go wrong in the home we  had just purchased.  Boy did they ever screw me over and they will screw you over too if you enter a contract with them.  So, my first claim was on my washing machine. The tech came out right away and determined that the bearings in the machine had gone out and I would need to replace. OK, no worries, right? WRONG. The claim manager told me my machine was WORTH $550., but I had purchased the REPLACEMENT, NOT A CURRENT VALUE PROGRAM.

The absolute lowest priced REPLACEMENT of my front load, large capacity (5cf) machine that I could find in my area was $780. AND THAT WAS ON SALE!!!!  Choice simply told me, "too bad" we found a machine in another state (wouldn't say where) that we could purchase for the $550. even when I googled that supplier, I couldn't find the pricing of $550. and this particular company wanted $300. to ship the $625.00 washer (LOWEST PRICED I COULD FIND ON THAT SITE) to me in Florida. So, my very first experience with them they LIED TO ME AND THEY CHEATED ME AS I ENDED UP SPENDING $300. OUT OF MY POCKET THAT THEY SWORE I WOULD NOT HAVE TO DO WITH THE REPLACEMENT POLICY.  I eventually gave up arguing with their phone bots and bought a lesser machine in my area that cost me over $800. So, so much for their REPLACEMENT POLICY. OK, on  to my current claim. Last week my central air conditioning system went out, completely. Again, the tech showed up promptly and analyzed my system, he indicated it had completely failed and would need to be replaced.

He phoned CHOICE from my home and in less than 1 minute, they denied my claim in total stating that they "do not cover maintenance".  Maintenance? How is a complete system failure "MAINTENANCE"? Usually, a maintenance item would be having the yearly check on your system done (which I have receipts proving these checks were done all 10 years), another maintenance item might be if the system freezes during high heat, the tech would come out and clear lines etc., to get your unit up and running again, or  perhaps if your system was low on Freon a tech could provide maintenance by topping off the system with Freon. A complete failure is NOT MAINTENANCE, and stating that it is simple maintenance, WELL THAT is a lie.

CHOICE knows this but they are so use to lying and cheating they just say whatever they need to say to deny your claim.  Finally, I was so frustrated with their lies I asked to cancel my policy and to be prorated the balance of premium, we are 1.5 years into a 3 year contract. I was told that if I cancelled my policy they would only rebate me $78.00 of $750.00 I paid (total charged for 3 years was =/- $1500.)  So, Mr. Victor Hakim, Owner and CEO, you and your company are nothing but liars, cheaters and thieves. I want you to know Mr. Hakim, I will forward a copy of this review along with a personalized letter and a copy of my CHOICE policy to the Commissioner of Insurance in Tallahassee Florida, it is my hope that you and your company are fined and banned from selling your illegitimate insurance in Florida once they investigate. To all you Peeps who do your due diligence, DO NOT ENTER INTO ANY AGREEMENT WITH THIS COMPANY. They are liars, and cheaters, thieves and of low character.