- Report: #1516424
Complaint Review: Century Kitchens and Bath - Wadsworth Illinois
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Century Kitchens and Bath
39133 N US HWY 41 Wadsworth, 60083 Illinois, United States
Phone:
(847) 395-3418
Web:
https://www.centurykitchensbath.com
Categories:
Business Rating:
(1)
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Century Kitchens and Bath Century Oak Cabinets Things to look out for when choosing a remodel company Wadsworth Illinois
I was so excited to get started on our kitchen remodel. First it was just going to be the kitchen but turned out being our entire main floor plus some. The demo went amazing hardly any dust and things seemed to be running along great. I thought people always say this is horrible to live through, I was glad I felt like it was not going to be that way. Until things started slipping through the cracks, communication was a problem.
Pretty soon I found myself making calls to follow up on what is next. You never knew if anyone was coming back the next day because scheduling was done the night before. Then things went to frustrating to worse, I am a reasonable person and know there will be bumps along the way. The way things were heading were not acceptable, the designer was fired. I started to work with Andrew the office manager/designer and thought things would be better, but soon he kept giving me the round around and could never give me a straight answer on questions I had or follow ups.
There was a lot of punch list stuff left to do and months went by with no one coming. I can’t even tell you how many times I had to follow up with Century Kitchens and Bath and got nowhere. Next I tried calling the Owner Steve he said he will be on site to make sure the job got done and done right. Well that was just as bad, everything he touched I had to have someone else come in behind him and fix his work. I had to point obvious stuff to him.
Each time he was here he left his 87yr old father with dementia in the car with no heat, for hours. Just think wow if this is how he treats his father now wonder this job has gone to crap. So since this job started in July 2021 and still not done, we have had to do punch list stuff I had asked over and over to be completed and was not. A big hang up was some cabinet fronts had to be replaced which took 5 months to get, now I know things are taking a while but I believe they were never ordered by conversations I have had with Andrew.
Finally got them after they dropped off at front door and we are installing well because no one ever follow up to install or come back to. Turns out they are not correct but we have to make due. But in the end Century Kitchens and Bath have walked away from this job unfinished. I would say the construction team was great and I do love my kitchen but make me sad too of all the trouble I have had. My advice is always check references verbally about how company did start to finish. And don’t pay all the big money toward the front and middle spread it out more at the end.
We spent over 50K on the remodel and it is horrible that Century Kitchens and Bath have walked away, there is no more money to be made here. All they care about is going where the money is…. I hope this never has to happen to anyone else…..And never ever ever use Century Kitchens and Bath….ever
