- Report: #1504847
Complaint Review: Buy Express - Gauteng
Reported By:
Ashley -
Roodepoort, Gauteng, South Africa
Submitted:
Updated:
-
Author Confirmed
Why?
Buy Express
Gauteng, South Africa
Phone:
https://www.buyexpress.co
Web:
https://www.buyexpress.co.za/
Categories:
Business Rating:
(0)
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Buy Express Buy Express Online Store They delivered the incorrect product and failed to rectify it and blatantly ignored all my attempts to have the matter rectified Gauteng
I purchased a Magnetic Wristband from https://www.buyexpress.co.za/ there were two on offer one cheaper and noticeably different from the other. They failed to deliver the item as specified on the site, 2 - 3 working days, it took a week and their reason was they were experiencing a back log, I responded that I understood and accepted their reason.
The item that was delivered was the incorrect one. I enquired via their Whatsapp Chat to have the matter rectified or arrange a refund if the correct Item cannot be provided.
I was ignored not acknowledged either via their Whatsapp chat (+27 72 593 1990) and no response to date. I find it highly unacceptable and unprofessional to say the least. I trust that this medium of reporting companies like this to be effective to avoid any future customers disappointments when shopping online.
1 Updates & Rebuttals
Ashley
Roodepoort,Gauteng,
South Africa
Further Threatening Tactics from Buy Express Via WhatsApp
#2Author of original report
Wed, February 10, 2021
https://www.hellopeter.com/buy-express/reviews/buyexpresscoza-3384240
I have listed a link above which is a screenshot of the WhatsApp Interaction between myself and Buy Express, you will note the threatening demeanour and blatant disregard for consumer rights. This company has to be reported on at all levels if this is their way of dealing with customers. It is beyond shocking and belief the way in which they deal with customers and the world should be made aware thereof
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