- Report: #1489482
Complaint Review: Booking.com -
Reported By:
Alexandros -
Largo, Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Booking.com
United States
Phone:
888-850-3958
Web:
booking.com
Categories:
Business Rating:
(0)
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Booking.com Booking, Booking Holders Group They had the Kenyan police beat me
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The hotel Swiss Lenana Mount Hotel who booking had as a 4 star hotel who gave me a room with no air conditioning, bug infested, toilet not working, no access to the spa, no access to the pool, no private pool as listed and the room was horrible and expensive. I complained and I received an upgrade 3 days before leaving.
I complained again and booking offered me 70 USD after spending nearly 2000 in Nairobi for the hotel. As I was leaving, I flicked off the receptionist for demanding more money and the hotel had a policeman beat me by shattering a large glass object on my back and hitting my nose and I was told never to return to Kenya after I leave or I would end up like prisoners who accidentally died going to the police station.
I was let go by the police man guarding the hotel with no charges. Booking condoned this action and offered me 70 usd again. I notified the US Embassy and the hotel and booking will be listed as untrustworthy to Americans going to Kenya.
