• Report:  #1401755

Complaint Review: Blue Star Cruises - Internet

Reported By:
Melinda - Hagerstiwn, Maryland, USA

Blue Star Cruises
Internet, USA

We purchased a vacation from Blue Star Cruises  for 2 nights in Ft Lauderdale at a 4 star resort, board the Grand Celebration for a 1 night cruise in a CAT 4 Outside cabin upgrade to Grand Bahama Island and a 2 night stay at Parrot Bay then return to Florida aboard the Grand Celebration -1 night cruise in Cat 4 Outside cabin. The cruise was cancelled on 9/19/2017 and we were not notified until we flew from Maryland to Ft Lauderdale on 9/22/2017. We were not offered any refund or comparable vacation to replace what they cancelled. We spent 2 hours on the phone, we were hung up on twice, transferred back to the Ft Lauderdale Welcime Center who told us there was nothing they could do for us. Blue Star Cruises and the Ft Lauderdale Welcome Center gave us the run around , each said the other would be able to help us but no one helped us.

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