Complaint Review: bark.com Gobal Limited - Lewes Delaware

I first wrote this company management on February 28, expressing my disappointment with their business proficiency, and that I wasn't procuring any, "Leads/Clients/income". I asked for a full-refund only to be told, they don't give refunds. They're policy is, if I don't procure a single, "Leads" as they call it; they will simply restart my Leads for free. I was never told this on the onset of signing up with their Sales Rep Sophie nor any other Rep I've spoke with on numerous occasions.

I've made multiple attempts with Leads only to find 98% never returned any of my calls and the remaining 2% wasn't serious or couldn't afford such service. I had two hang up on me; one credit wasn't returned because they stated, "I made contact with the person." I had two employees look over my profile in hopes of them aiding me on how to better my success rate. I was told by Sophie herself, "I had one of the best profiles she's ever seen"; both she and another employee, Edward told me I was following their guidelines to the tee: which was to respond quickly; call all Leads straight away, and follow through with sending a email.

I get alerts on my computer and always respond instantly hoping to be the first to make contact. Once I see someone of interest, I call & always follow through with additional calls.   It seems the Recruiting department is merely filling up space with people who have no interest in this type of service or can't afford to pay. I've expressed to the last manager LIAM I have not procured one Lead. I'm nearly done using the credits I paid for and I want a refund. I don't think this is working only to be told the same response as before. I've now contacted at least 14 potential clients & only spoke with two. It's been a couple of weeks & no Leads is returning any of my calls or emails.

Who wants to continue to keep trying with no success rate of securing new clientele or making money? The money and credits I paid for is not equaling to the level of income in return. These people are not serious about wanting my type of business for a Life Coach and Spiritual Reader. I feel like they are scamming unsuspected consumers of our time and money. They make claims they have interested professional clients, but the numbers are not adding up. I have lost all interest in continuing to try, I only have a few credits left and I no longer want to continue with their so-called business practices.  

Their first mistake is not being foreright in their policies; having it in writing with their company guidelines is not enough. This should be told on the onset in conducting new business alliance. The second main issue is the Recruiting department needs to be retrained or have a more in-depth screening aptitude in choosing people who are wanting such service now, and are truly ready to get started. I've never heard of any company not allowing the ability to have ones refund returned. This make me question why?             ReplyForward