AT&T Uverse AT&T Uverse - Non-credit of payment despite bank proof of check having been cashed by them Apex NC
I spent an inordinate amount of time on the phone, getting shuttled from department to department, providing the requested documents as requested via the Payment Inquiry Website provided by Supervisor Alex Molina (Claim # 5307778, Incident# 210330-000116) during a 60-minute phone call on 3/30 which commenced at 2:00 pm ET.
I then spent 45-minutes on the phone with my bank in order to arrange for a copy of the requested copy of the Electronic Fund Transfer provided by my bank (Bank of America) to the [email protected] email address provided by Accounts receivable Supervisor Horatio Caesar during a 45-minute phone call 4/3 which commenced at 10:55 am ET.
I have automatic payments set up through my online banking, which sends a check for more than my bill amount, to avoid any shortages based on the varying bill due to days in the month. I send this payment two weeks ahead of the due date.
On 3/13 my bank sent a payment of $155 for my March bill, due 3/27. I have attached the EFT showing you deposited my check, which my bank indicated was deposited by you on 3/21, yet I started receiving non-payment notices and termination threats. At that time, I should have had a $24.60 credit in my account.
After discussing the issue as described above, I issued a check for the $130.40, despite you having already cashed my prior check for $155.
While checking my account today, I discovered that you have now issued a bill for $282.77, still showing the $130.40 as past due, despite your now having cashed two checks totaling $288.40, and had the audacity to charge me a $9.99 late fee, despite my account being noted that a payment was already sent.
#2Author of original report
Sun, April 25, 2021
This is an update to my original review:
AT&T finally responded once I reached the office of the president. After much time. aggravation and frustration, we determined the underlying problem, though no explanation of why this issue arose.
The underlying issue was corrected, my funds were finally credited, and they provided a courtesy credit for all my troubles.
This does not change the fact that their customer service does not follow SOP, training seems lacking, and I should not have had to reach out to corporate executives to have this issue resolved.