- Report: #1478036
Complaint Review: Angie's List -
-
Author Not Confirmed
Why?
Angie's List
United States
Web:
www.angieslist.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Angie's List Despite them advertising that their services are now free, Angie's List continues to change a $29.99 membership fee.
Two years ago (May 2017) I joined Angie's List.
They advertised a change in their policy in late 2017/early 2018, saying the Angie's List WAS NOW FREE. Thus, I was surprised in the summer of 2018 to find that Angie's List had charged me again in May of 2018 (despite their advertising that the service was now free). I tried to challenge the charge but it is nearly impossible to talk with a person at Angie's List. Thus, I just bit the bullet since a few months had passed before I found it.
However, I did not want the same thing to occur in 2019, so I called Angie's List twice in Feb/Mar of 2019 and was actually able to get a person to talk with. I told them about what happened in 2018 and instructed them to take me off any renewal list. I said that I did not want anything to do with Angie's List going forward.
On May 1, 2019, I received a notification from PayPal that I was charged $29.99 from Angie's List for a renewal!!! I tried contacting them this morning, but was not able to speak with a person. I did go immediately to PayPal and filed a dispute, saying that the charge was unauthorized.
I don't know if Angie's List is totally incompetent or if they are purposely scamming people. However, to charge me for a renewal when I specifically contacted them twice earlier in the year to specifically tell them that I did not want anything to do with them is highly frustrating.
Furthermore, is this some sort of bait & switch? They advertise that their service is free and then continue to charge an annual service renewal fee of $29.99.
I recommend people to stay clear of Angie's List, as well as any of the other services that they run under different names.
