- Report: #1449634
Complaint Review: Lenscrafters - Kitchener Ontario
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Lenscrafters
2960 Kingsway Dr Kitchener, N2C 1X1 Ontario, Canada
Phone:
(519) 894-5414
Web:
514 Clair Creek Blvd.
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Lenscrafters Kitchener, ON Damage to a brand new luxury frame + chipped lenses! No refund or replacement or compensation of any kind! Kitchener Ontario
I took a brand new Cartier to this store to order lenses. I purchased the frame just a few days before while I was traveling to US from a store in Washington DC, and have paid CAD 920. This frame was not available anywhere in Canada to my knowledge and that was why I purchased it in US after tons of searching and calls to Cartier. I told the store rep (apparently the manager) at the time of ordering, that this is an expensive frame and asked her to be super careful with this. She ensured me that they are in good hands!
5 days later I went back to pick up the frame with the new lenses, and the frame was badly damaged! deep punches on the frame! I took pictures and videos of the frame. The store rep told me that she will follow up and let me know what they can do. The damage was also obvious on the lens itself beside the punched area. I did not pick up the frame and waited for the store's call. Of course the store did not call back, until I called.
I kept calling and calling the store just to hear that they are following up with Cartier to find a new frame as replacement. After 2 weeks ans consistent calling, finally the store manager told me that they can do nothing about it. Now I have my brand new frame of $920 damaged + paid $270 for the lenses that are already chipped on a damaged frame!!! $1200-$1300 to the trash. I will be talking to a lawyer soon, to take the issue to a small court as this is substantial loss for me!
I would like the full refund of $1300 or repurchasing the same frame and lenses. I provided them with a copy of my receipt from the store I got the frame from. They called the store and the store has confirmed that they can bring a brand new frame for me. I also provided them the option of ordering the frame online through the official Cartier trailer: designereyes.com. The next step is a court, unless this issue gets resolved through this form submission. Final note: The frame was a luxtury product which has lost it's whole value!!! It looks worst than my old 15 year old frame now. This is big for me and I will legally follow up the matter, in fact I already had a brief conversation with my lawyer in case this does not get resolved through this note.
1 Updates & Rebuttals
Ron
BELLEVUE,Washington,
United States
Suggestion.........
#2Consumer Suggestion
Wed, January 23, 2019
You will spend hundreds, if not thousands, of dollars if you hire an attorney and there is no guarantee that you will prevail. Consequently, you potentailly could be out the $1,200 for your glasses plus much more than that for legal fees and the process could take years! My advice is to look into filing a Small Claims lawsuit aganst LC.
Look up the "small claims court" on the internet for your locale. Small claim lawsuits are generally allowed in matters not exceeding $5,000 and sometimes go up to $10,000. The filing fee is usually $25-$50 and attorneys are not allowed to participate. I predict LC will send you a check before the assigned court date.
Good Luck!
