201, Report:
#814103
Posted Date:
Feb 08 2012
ASURION AT&T Do Not waste your Money! Do not buy the Cell Phone Insurance offered by Your Carrier Kansas City, Missouri
I have been a follower/reader of Ripoff Report for several years and this is my first post. I will try to make this report clear and concise so that you, the consumer and fellow citizen can make an educated decision.
The Plot:
Today my son's iphone was stolen while he was at Pat...
Entity
Categories: Cellular Phone Companies
202, Report:
#833088
Posted Date:
Feb 03 2012
Asurion Corp. Bait and Switch terms with no notice! Considers dumb phones smart to boost deductible. San Mateo, California
I upgraded my broken LG Voyager to a LG Env Touch at Verizon a year and a half ago. With it, I added insurance coverage from Asuiron, which was roughly $6 a month with a $49.99 deductible on basic phones such as the Voyager and Env Touch.
Near the end of last year, the inside...
Entity
Categories: Cellular Phone Companies
203, Report:
#829804
Posted Date:
Jan 27 2012
Asurion $7.00 per month for two years to insure a Blackberry Pearl and then still charge a $90.00 deductable? Internet, Internet
Two years ago I bought a Blackberry Pearl and have carried insurance through
Asurion on it the whole time. The phone still works fine but the roller ball
that controls many of the functions fell out the other day. I am four months
away from being able to upgrade to a new phone so...
Entity
Categories: Cellular Phone Companies
204, Report:
#828799
Posted Date:
Jan 26 2012
Asurion Insurance Scam Dont ever do business with this company Asurion Insurance, California
I had a Motorola droid replaced in July, 6 months ago, the power button felt a little funny when when i got the replacement from asurion, but i kept it and now 6 months later the power button is completely inoperable. I called asuri...
Entity
Categories: Cellular Phone Companies
205, Report:
#826428
Posted Date:
Jan 22 2012
Phoneclaim.com Asurion Worst customer service, you will NEVER get your refund Internet, Internet
I rarely complain, unless the service is off the wall bad. Well, phoneclaim.com aka Asurion is a joke of a company and needs to ber shut down. A few weeks ago, I thought I lost my phone. I called Asurion (T-Mobile's cell phone insurance company) for a new phone. They cha...
Entity
Categories: Cellular Phone Companies
206, Report:
#824762
Posted Date:
Jan 18 2012
Assurion phone Insurance Assurion Scam houston, Virginia
I am a Verizon Customer with an Asurion Insurance Account for multiple years at $6.99/line per month. I wanted to file a Manufactures warranty claim, due to the fact that Assurion does not send new but refurbished phones, so my refurbished phones always crap out in multi different w...
Entity
Categories: Cellular Phone Companies
207, Report:
#812830
Posted Date:
Dec 22 2011
Asurion AT&T This company, endorsed by AT&T, provides poor customer service and charges a high fee for insurance. Kansas City, Missouri
Asurion has terrible customer service and the insurance product is not worth the money. AT&T should not endorse this company or allow them to do business with their customers. The insurance regulation authorities should investigate this company with a fine toothed co...
Entity
Categories: Cellular Phone Companies
208, Report:
#812406
Posted Date:
Dec 21 2011
Asurion is another scam thanks to Verizon's insurance links in internet
I just wanna say that this world never ceases to amaze me with legal rip-off artists like Asurion. Being middle-aged, financially solvent, near retirement and having seen years of injustice through 'legal' businesses, you would think sooner or later the stat...
Entity
Categories: Cellular Phone Companies
209, Report:
#810403
Posted Date:
Dec 16 2011
Asurion Verizon Wireless ASURION Verizon wireless Insurance, a BIG SCAM and TOTAL RIP OFF Internet, Internet
Asurion is a big time rip off cell phone insurance company. All they want is your money. We paid $50 for a refurbished, piece of garbage, worthless replacement phone. It was defective, you can't even make a phone call. They sent another one that's still defective and they won't refu...
Entity
Categories: Cellular Phone Companies
210, Report:
#809274
Posted Date:
Dec 14 2011
Asurion Don't waste your time arguing with them; call your Attorney General and Insurance Commissioner's offices Nashville, Tennessee
Don't waste your time with these clowns...... call your state Attorney General's office and insurance commissioner's office, too. They have already been sued for 1.5 mil in 2008 for non-disclosure to customers. Evidently they haven't learned their lesson. Asurion needs t...
Entity
Categories: Insurance Companies
211, Report:
#809028
Posted Date:
Dec 14 2011
Asurion AT & T don't tell you the deductible when you buy insurance at their store, intact they don't know what it is???? $200!!! Internet
I dropped my insured 2 week old iPhone, file a claim. (pay $10.00 per month) for insurance. At the end of the filing process, (cumbersome). I get the bad news, oh, by the way were adding $200. to your phone bill!! yikes, no word of it when your buying the insurance...
Entity
Categories: Cellular Phone Companies
212, Report:
#761547
Posted Date:
Nov 25 2011
T-Mobile Convinced me to purchase the Asurion Insurance then denied claim Bellevue, Washington
I went into a T-Mobile store and purchased two brand new Samsung Galaxy 3G phones with two brand new accounts. I was convinced after a hard sell by the T-Mobile representative to purchase the phone replacement insurance policy. He assured me that in the event my phone was dama...
Entity
Categories: Cellular Phone Companies
213, Report:
#799964
Posted Date:
Nov 20 2011
Asurion Insurance Verizon Wireless Asurion Insurance They will send you a refurbished, 2-year old, $50 phone when you make a claim for your $300 phone. Smyrna, Tennessee Nationwide
DO NOT GET VERIZON WIRELESS INSURANCE THROUGH ASURION!I have been a loyal Verizon wireless customer for about 5 years. I bought a new phone 3 years ago that was rather expensive at the time. It was a Motorola RAZR2 v9m. A classy phone, that cost about $300 then. Even now, they are a...
Entity
Categories: Insurance Companies
214, Report:
#778074
Posted Date:
Nov 02 2011
T-Mobile Tmobile T-Mobile outrageously claims oral, recorded agreement is for training and quality assurance purposes only, Internet
In June, I bought a smartphone and contracted for two years' service over the phone with T-Mobile's telesales department. The call was recorded. The very nice saleslady asked me whether I wanted the phone insurance (from insurer Asurion) and I replied in the affirmative. Before w...
Entity
Categories: Cellular Phone Companies
215, Report:
#793008
Posted Date:
Oct 28 2011
Verison Wireless- Asurion Insurane Horrible Customer Service Internet, Internet
My Verizon iPhone 4 was lost on Sunday, 10/23/2011. I promptly reported my phone as lost/stolen with Verizon Wireless on Monday morning. After being on the phone with Verizon for approximately an hour, I was transferred to Asurion, who informed me that my insurance was dropped on Au...
Entity
Categories: Cellular Phone Companies
216, Report:
#775797
Posted Date:
Sep 12 2011
Asurion ( Your Technology Protection Company ) Won't replace my stole phone *this is what i pay them for* Bridgewater, New Jersey
So i have sprint, and when i renewed my contract i paid $150 to sign up with the HTC Evo 4G. A couple months later my phone gets stolen at school. I report it and tried to track it down but we wasn't able to because the phone was off the whole time. Me being a high school student at...
Entity
Categories: Cellular Phone Companies
217, Report:
#767133
Posted Date:
Aug 19 2011
Asurion Refused to replace phone with comparable, sent broken replacement, lost returned phone internet
Dealing with the only claim we have ever filed has been a DISASTER from the start. My family and I have experienced the WORST customer service thatwe have ever seen.Here is a quick overview of what has so far occurred.1. Started a claim and was told I would be given a sub-par ...
Entity
Categories: Cellular Phone Companies
218, Report:
#760831
Posted Date:
Aug 04 2011
Asurion Refused to replace broken phone with equivilant features Nashville, Tennessee
I'd payed insurance on my Casio GZone phone for over three years. When it broke they offered me a LG Accolade, claiming it was an equivilant phone (Which it isn't..the GZone is a ruggedized model), caliming that my phone was discontinued, although Casio offers an updated m...
Entity
Categories: Cellular Phone Companies
219, Report:
#742899
Posted Date:
Jun 20 2011
Asurion monopoly leads to bad business bridgewater, New Jersey
This company will give you the run-around w/o accountability.
In my business, smartphones are vital - to be without one for a day is brutal. They company promised to deliver a replacement phone to my home on Saturday, via the Verizon representative in the store - who f...
Entity
Categories: Cellular Phone Companies
220, Report:
#727999
Posted Date:
May 11 2011
Verizon Wireless, Asurion replaced broken phone, with discontinued model that only works on occasion Internet
i bought a state of the art indestructible phone (the rock) from Verizon wireless, 14 months later (the rock) was dead. (My fault being a heavy equipment mechanic i am hard on phones) Called asurion that sent me my new replacement phone. (The Boulder) a all ready ...
Entity
Categories: Warranty Companies
221, Report:
#727360
Posted Date:
May 09 2011
Asurion Insurance Through Verizon Wireless What a Waste of Money! Nashville, Tennessee
After paying nearly $200 in Insurance fees and $50 to replace the phone, Asurion sent us a dud. The LG cell phone we had could access the web--this piece of crap cannot. So essentially, we paid them to send us a worthless piece of equipment. We want out money back....
Entity
Categories: Telephone Companies
222, Report:
#715764
Posted Date:
May 06 2011
Sprint Premium Data Add-On Charge Oklahoma City, Oklahoma
I accidentally got my Sprint phone wet. I called Asurion (equipment protection plan) to get a new phone. They charged my sprint account a $100 deductible which I was fine with. I went online to activate my new phone. I received a message stating that I needed...
Entity
Categories: Miscellaneous Companies
223, Report:
#720714
Posted Date:
Apr 22 2011
Asurion Worst Scam Company EVER. SCAMM Tennessee, Tennessee
I have Assurion for my verizon droid. They are a scam company. They sent me a broken refurbished POS for 100$. It was broken when I received it and they are claiming that I broke it. This company needs to be put out of business because obviously they are an insuran...
Entity
Categories: Cellular Phone Companies
224, Report:
#719328
Posted Date:
Apr 19 2011
T-mobile Phillip Humm. Steven Nicley T-Mobile Fraudulent Fees Bellevue, Washington
I would like to file a formal against the T-mobile CEO Phillip Humm, I have tried over and over again to get a hold of someone in the corporate office to resolve my issue, but have not had any luck. I got a hold of Steven Nicley who was a complete jerk when I asked for corpora...
Entity
Categories: Cellular Phone Companies
225, Report:
#718751
Posted Date:
Apr 17 2011
Sprint/Asurion Just a flat out ripoff, Internet
I bought an HTC Evo for $500 and have used it normally for less than 6 months. I pay $7/month for Total Equipment Protection. Last week, the top button stopped working, and my phone became unusable. I took it to the Sprint store, and was told that it had physical da...
Entity
Categories: Cellular Phone Companies