1, Report:
#1530687
Posted Date:
Jan 16 2024
Choice Home Warranty Furnace failed and needed replacement. Inspection was performed on 1/3/2024. The failed part was not available and it was determined on 1/5/2023 that a furnace replacement was needed. From Monday 1/8-1/15 I was told Choice was waiting for an estimate from Sears repairs. Late in the day on 1/15 I received an email with a bid for the items not covered by my policy. The estimate had errors and didn't even mention what the replacement furnace was.. Edison New Jersey
On 1/15 I received an email from Choice stating,Congratulations! Your claim #225529703 has been approved for replacement. With this replacement, there will be some non-covered costs you will personally be responsible for. Please note we have negotiated a flat rate for all non-covere...
Entity
Categories: Furnace Repair
2, Report:
#1515666
Posted Date:
Jan 31 2022
Sears Home Services Home Service Rip off and overcharge scam Boca Raton Florida
I purchased a Home Warranty for $ 49.95 a month under the impression that we would pay nothing else, and items in question would be replaced if the parts were not available. The outcome became that every time the “Sears Home Services” dispatches someone, and they come to the hou...
Entity
Categories: home repairs
3, Report:
#1512730
Posted Date:
Oct 13 2021
Sears Home Warranty Cinch Will not honor replacement of defective appliance
This warranty is offered usually at the time of service by an affiliated repair service. In this case, A&E Factory Service wanted to charge me $500 to replace the frost sensor on a Kenmore Elite refrigerator. If I joined the Sears Home Warranty (Cinch) program they would only charge...
Entity
Categories: Home Warranty Companies, Home warranty
4, Report:
#1427660
Posted Date:
Feb 06 2018
A&E Factory Service They came to repair hinge part scratched side of door on refridgerator St. Petersburg Florida
A&E came to repair a plastic part that had broken and fell out of hinge. Instead of replacing part he put broken part on and used longer screw I asked him about drill scratching my fridge he said it wouldn't well he was wrong it made many scratches on the side of the door of my st...
Entity
Categories: Appliance Repair
5, Report:
#1342258
Posted Date:
Dec 09 2016
A & E Factory Service Sears wont show up to repair, it's been 2 months. Sterling Heights Michigan Nationwide
To preface I have been under service since November 2016 when my firdge and freezer stopped cooling. A & E factory service was called to reapair our Whirlpool fridge after Whirlpool sent a company who could not work on this type of fridge. The initial service took 3 weeks to get an ...
Entity
Categories: Consumer Services
6, Report:
#1339282
Posted Date:
Nov 22 2016
Sears Holding Company A&E Factory Service Was NOT repaired, was DAMAGED! Fairfield Nationwide
I contacted Sears to get a 2nd opinion on repairs needed on my refrigerator. The tech diagnosed the exact same thing the 1st technician I called did. The Sears technician started working on it and then preceded to tell me it would be $605. I told him to let me get everything worke...
Entity
Categories: Warranty Companies
7, Report:
#1291015
Posted Date:
Mar 01 2016
General Electric Appliances GE Monogram Appliances Have Appalling Customer Service Beware Rapid City, South Dakota Nationwide
I am writing to warn everyone out there not to buy a General Electric Monogram Fridge. They are about $12,000. I paid about $10,000 6 years ago.
My fridge has been fine until a couple of months ago and it just stopped cold turkey, no cooling whatsoever in the freezer or fridg...
Entity
Categories: BBB Better Business Bureau
8, Report:
#1267021
Posted Date:
Nov 10 2015
SEARS A&E FACTORY REPAIR BAIT & SWITCH by SEARS appliance repair Nationwide
BAIT & SWITCH , Do not walk , RUN from Sears appliance repair (A&E FACTORY SERVICE) I purchased six appliances from SEARS in 2012. When I had a problem with my whirlpool refrigator icemaker,I called SEARS appliance repair . My call to them seemed strange, I asked if I was speaking t...
Entity
Categories: Department & Outlet Stores
9, Report:
#1243036
Posted Date:
Jul 20 2015
A&E Factory Service Worst Customer Service EVER Internet
We made an appointment on July 6th for our dryer to be looked at, the technician came, ordered 2 parts, and said the earliest he could come back was the 20th. The evening of the 19th both my husband and I received calls from A&E saying we were the technician's 1st stop and they woul...
Entity
Categories: Appliances
10, Report:
#1236719
Posted Date:
Jun 19 2015
A&E Factory Service Unappreciated and Disrespected White Plains Internet
For the last month give or take, I have been working with A&E to get a technician in to do some warranty work on my Samsung washer; which I had less than a year. To give a little background, my washer one night decided that it wasn't going to cycle through any wash option and/or fil...
Entity
Categories: Warranty Companies
11, Report:
#1209243
Posted Date:
Feb 15 2015
A & E factory service at 888-623-9355 They are also contracted with Sears 888-623-9355 Brownsville, Tx or which ever 888-623-9355 uses Nationwide
[email protected] -A&E factory device at888-623-9355 in ability to complete a scheduled service call on 2-14-15 from 8 -5! I called 888 number throughout the day only to find out their device technician cancelled. This is a history also scheduled a repair device saturday bef...
Entity
Categories: Home Improvements
12, Report:
#1187260
Posted Date:
Nov 06 2014
A&E Factory Service walked in with turkey baster OVER CHARGED Kingston Nationwide
Placed a service call that the bottom freezer had ice and was leaking onto the floor. Appt made and was told repairman would be there between 8 & 5 - asked to narrow the time down and was told that wasn't possible. Repairman walks in the door with the turkey baster in his hands ...
Entity
Categories: Appliances
13, Report:
#1186765
Posted Date:
Nov 04 2014
A&E Factory Service Understaffed Slidel louisiana
A&E replaced the compressor to my LG refrigerator on Sept 18, 2014; however, the freezer never cooled and the ice maker did not start working again. Scheduled another appointment for Nov. 3, 2014 (frig was still working on Oct. 24th). The technician was a no-show. It will be another...
Entity
Categories: Warranty Companies
14, Report:
#1081890
Posted Date:
Jun 25 2014
A&E Factory Service Sears Repair Repairman Refused to do service, almost struck neighbor with van, police were called San Antonio Texas
Entity
Categories: Warranty Companies
15, Report:
#1085288
Posted Date:
Jun 19 2014
A&E Factory Service WILL NOT BACK UP EXTENDED WARRANTIES or fix covered parts and appliances Atlanta Georgia
I have had an extended service plan on my washer and dryer since they were new. The warranty is through Assurant Solutions. I renewed the warranty June of 2013. Both washer and dryer developed problems and I called Assurant Solutions (888 481 4849) July 24th 2013 and schedule...
Entity
Categories: Warranty Companies
16, Report:
#1114253
Posted Date:
Jun 10 2014
Whirlpool Corporation/ Maytag, Kitchen Aid, Amana. Defective Maytag 2000 Series Front Load Washer / Despicable Customer Service Benton Harbor Michigan
Maytag Model #MHWE201YW00/Serial #HL13112106 was purchased 9/13/11 from Home Depot. The machine began making loud noises during the spin cycle, so we contacted Maytag who then put us in contact with their contract service provider A&E Factory Service. Our first appointment on 10/2...
Entity
Categories: Appliances
17, Report:
#1128599
Posted Date:
Mar 06 2014
A&E factory service These people are a bunch of idiots!! roanoke Virginia
I bought a dishwasher from Home Depot about 2 years ago and with it purchased the extended warranty. Well, the arm that spins inside the dishwasher fell off. So I called Home Depot who gave me two choices of companies I had never heard of before to fix the part. I chose A&E by pur...
Entity
Categories: Insurance Agencies
18, Report:
#1119679
Posted Date:
Jan 30 2014
A and E Factory Service Sear Factory Service, a&e factory service Worst appliance service company ever Plymouth Nationwide
I have had problems with a less than one year old Kitchenaid Fridge. I called Kitchenaid, a division of Whirpool, and they use AandE for their warranty service. I got my first appointment for 2 days later. So far so good. First tech comes, fails to fix the pr...
Entity
Categories: Appliances
19, Report:
#1108298
Posted Date:
Dec 20 2013
A & E Factor Service Sears Horrible Customer Service Internet
“Over four weeks ago (Nov. 23) we arranged for a Sears Technician to repair our washing machine; a Maytag which is only two years old. A contractor with Sears, A E Factory Service, responded and said the machine needed to be calibrated for which we paid almost $90. As soo...
Entity
Categories: Appliances
20, Report:
#1096648
Posted Date:
Nov 04 2013
A&E Factory Service in Ontario CA HORRIBLE CUSTOMER SERVICE!!! Ontario California
I had a repair man come out to work on my dryer. He said he'd be back in two weeks with the part, but that my dryer would work until then. I just tried to use my dryer and it's not working.
I called A&E Factory Service to see if I could talk to the technician as I think he thoug...
Entity
Categories: Miscellaneous Electronics
21, Report:
#1090387
Posted Date:
Oct 26 2013
A&E Factory Service Extremely unreliable and horrible customer service from their call center staff San Antonio Call Center Texas
Initially called this place in mid-September to make an appointment - one was scheduled for a week later. Took time off to be home and wait for the repair person - they NO Showed/NO Called.
We then called asking what happended. They offered NO explanation or apology. The...
Entity
Categories: Appliances
22, Report:
#1053704
Posted Date:
May 25 2013
Maytag/Whirlpool The Washer from Hell (Maytag 4000 series) MHWE450WW01 Benton Harbor Michigan
In Feb. 2011 I bought my current Maytag Washer (4000 series, Model: MHWE450WW01) to the tune of just over $ 800 including taxes. Until last week, I was very happy with it. Then.......it started making horrendous noises during the spin cycles. It was so bad that I was afraid to g...
Entity
Categories: Appliances
23, Report:
#1036517
Posted Date:
Mar 20 2013
A & E FACTORY SERVICE DO NOT USE THIS COMPANY, THEY WILL DAMAGE YOUR APPLIANCES EDEN PRAIRIE Minnesota
What a nightmare I am dealing with. One month ago my Maytag dishwasher's control panel started acting up, not letting me choose any options. I could only press the start button. Since I paid for an extended warranty, A & E have come in the past to replace the c...
Entity
Categories: Home Improvements
24, Report:
#1036399
Posted Date:
Mar 20 2013
A&E Factory Service Assurant Warranty 3 Weeks of Waiting w/Stripped Apart Washing Machine - Appt No Shows - Appt Cancellations - Internet, Illinois
My Whirlpool Duet front loading washing machine made a loud pounding noise like a jackhammer during a spin cycle, and shredded plastic pieces all over the inside of my machine destroying a load of delicates, so I contacted Whirlpool to set up an appointment for a...
Entity
Categories: Warranty Companies
25, Report:
#1012288
Posted Date:
Feb 11 2013
A&E Factory Service Rip-off bad service repair San Diego, California
Do not use these rip-off artist unless you want to pay through the nose, wait for weeks and then only have the repair not work and have to repeat the process.
The reviews on this company are real.
I called in early January I called the Samung Factory service number t...
Entity
Categories: Appliances