76, Report:
#1288906
Posted Date:
Feb 20 2016
Freedom Pop Bait and Switch, Fraud - Refusal to return Security Deposit on Device Los Angeles California
Just like another user that posted in December, I have also filed a BBB report, as shown below:
Filed against :
FreedomPop11301 W Olympic Blvd #112 Los Angeles CA 900641652
Complaint Description:
I signed up with Freedom pop in October 2012 when they first debuted. The...
Entity
Categories: Internet Services
77, Report:
#1286675
Posted Date:
Feb 10 2016
freedompop Free Cell Phone Service - FreedomPop I order a cell phone from freedom pop.I was told the phone were new, and I would receive a new phone, the phone was used and did not work, online service freedom pop
After buying a phone from freedompop, I was told I would recive a new phone, with one mouth free service. I waitted 2 weeks befor reciving the phone. After reciving the phone the battory was no good. The use of the battory got lower and lower, than it would only stay charged one sec...
Entity
Categories: ORGANIZED CRIME
78, Report:
#1285894
Posted Date:
Feb 08 2016
Freedompop liars! Unknown Nationwide
Charged $52.00 instead of $30.00 for phone service: Hotspot disabled 3 days before contract date of February, 11, 2015.Overcharged for Telephone Bill on anuary, 14, 2015 with the phone servant from India saying in broken English, Our computer must hav malfunctioned, You canno...
Entity
Categories: Cellular Phone Companies
79, Report:
#1282722
Posted Date:
Jan 27 2016
freedom pop freedompop.com Company charged me all these ridiculous fees, and the service and phones never worked at all. Then the last time they charged me, it had only been 1 day and they only offered me half my money back when I cancelled their horrible service. Customer service from India. Internet
Was charged ridiculous fees and horrible phone service. Their Tech support is automated and never helps. Customer support is from India.
After only one day after they charged me ask these fees, they only offered me half my money back. And there is no cancellation fees. They...
Entity
Categories: Cellular Phone Companies
80, Report:
#1282436
Posted Date:
Jan 26 2016
Freedompop No refund on broadband not mailed from company. Los Angeles California
Broadband device was cancelled before shipment I have repeatedly contacted Freedom via phone, email, banking fraud report, I have been told 3 to five business day since first filing Nov cancellation Nov 23 2015. To date I have contacted supposed specialist again via email and p...
Entity
Categories: Audio & Electronic Retail Stores
81, Report:
#1281901
Posted Date:
Jan 23 2016
Freedompop Freedompop Hotspot Pro error code 500, no weekend support Los Angeles California
Unreliable Wireless Freeomdompop Hotspot PRO 3G Connection and limiited support hours only available Mon~Fri 9~5pm PST. Many other ISPs I know provides weekend support. Error code 500, told me to keep repeating Update 3G PRL & 3G profiles, even when I told them I already tried it la...
Entity
Categories: Internet Service Providers
82, Report:
#1280108
Posted Date:
Jan 14 2016
Freedompop.com Selling phones to clients they know will not have any reception Los Angles California
Wish I would have came here first. After entering my zip code they should have let me know there was no service here. Sold me a phone and then told me I need to upgrade to get reception. If there is no signal it doesn't matter how powerful the telephone is. When talkin...
Entity
Categories: On-Line Stores
83, Report:
#1279058
Posted Date:
Jan 09 2016
FreedomPop Worst Customer Service Nationwide
Orderted phone for gift, worked couple days, screen went black. Contacted company online, as suggested. No response for 4 days, all verifiable. Answer..charge phone..really. Another email, etc. call customer service on day 8, no phone. Requested my money back and cancel. Would not d...
Entity
Categories: Cellular Phone Companies
84, Report:
#1276255
Posted Date:
Dec 26 2015
FreedomPop After several attempts, problem not resolved. They played dumb and ref another issue. Falsified doc on ship date and product was not set up as stated. Once data (that never worked) was canceled, they cancelled the free phone service. Only worked on my wifi for two months I was paying for data service. Don't know Internet
As mentioned, order was to arrive within 10 days. after persistant inquiry, I received order 1.5 months later only to see falsified documentation that it was ordered one month later than it was with an explanation that they have to wait for someone to send them a phone before they...
Entity
Categories: Cellular Phone Companies
85, Report:
#1274818
Posted Date:
Dec 17 2015
Freedompop Fraudant usage charges Los Angeles, California Nationwide
Signed on in 2011 and used Photon device which was fine except the some limited coverage areas. Their usage and charages seemed to be fair as expected. Last November the company decommissioned the Photon now I am forced to use Netgear Mingle device and here are problems:
i noticed a...
Entity
Categories: Internet Services
86, Report:
#1273452
Posted Date:
Dec 11 2015
Freedom Pop Refused to cancel my order, gave me bad instructions for return, still hasn't given me a refund Los Angeles= California
On November 10th, I made the mistake of ordering a mobile hotspot from FreedomPop. On November 11th, I realized my mistake and asked them to cancel my order and they said they did. Later I find out they instead of canceling my order, they for some reason canceled my account and left...
Entity
Categories: Cellular Phone Companies
87, Report:
#1273186
Posted Date:
Dec 10 2015
Freedompop freedompop.com broadband.com Refusal to return security deposit LOS ANGELES California
That says it all, here is exactly the BBB filing I have made.Filed against : FreedomPop 11301 W Olympic Blvd #112 Los Angeles CA 900641652 Complaint Description: Refusing to honor refund of security deposit Activated service 10/2012 with an agreement to furnish free wimax modem fo...
Entity
Categories: Internet Service Providers
88, Report:
#1272145
Posted Date:
Dec 05 2015
Freedompop No hot spot device after waiting for 3 months Internet
I ordered a hot spot device from Freedompop in September of 2015. After waiting for 3 weeks I called Feedompop and asked about my order. The customer service agent told me the device was on back order and it should be shipped to me in 2-3 weeks. Well here it is in December now and I...
Entity
Categories: Internet
89, Report:
#1271125
Posted Date:
Dec 01 2015
FreedomPop On 10/09/2015 I purchased a Netgear Mingle Mobile Internet hotspot device. Will I found out that the company is a ripoff so I called and canceled. The canceled the account and provided to me in a e-mail the address that I had to use in order to return the device before they would issue my refund which is $69.99. Plainfield Returns Center, RMA: 59275, 2675 Reeves Rd., Suite 190, Plainfield, IN 46168 Internet
FreedomPop On 10/09/2015 I purchased a Netgear Mingle Mobile Internet hotspot device. Will I found out that the company is a ripoff so I called and canceled. The canceled the account and provided to me in a e-mail the address that I had to use in order to return the device before th...
Entity
Categories: Internet Services
90, Report:
#1269745
Posted Date:
Nov 23 2015
Freedompop A ghost is using my phone, which makes sense because Freedompop is almost a ghostly company, seeminlgy. Los Angeles California
I did some research and decided to take the leap and get a Freedompop phone and account. I read some bad things but also some good things and figured, what could possibly go that wrong?My wife and I actually enjoy our Tmobile service and the Freedompop account was meant to be used a...
Entity
Categories: Cellular Phone Companies
91, Report:
#1269548
Posted Date:
Nov 22 2015
FreedomPop Stephen Stokols, CEO- Founder, Sprint, Steven Sesar Deceptive Trade Practice... Freedompop makes several unathorized Card Charges, and 3 hours wait time (with poor English). No resolve West Los Angeles California
wanted to basically try Sprint network. Freedompop is on the Sprint Network. I read all the other complaints, before I signed up. So I was careful to opt out NO for automatic billing. It looks like they will bill your card, even if you check No. They also billed me for 2 months of...
Entity
Categories: Bait-and-Switch
92, Report:
#1267769
Posted Date:
Nov 13 2015
Freedompop.com The company charged me ten dollars to topoff my going over my allotted MB of DATA. WITHOUT MY KNOWLEDGE Plainfield, In Indiana
On September 7th/2015 I ordered s kyocera hydro LTR For $79.99. And the Samsung
Victory that's was free I only had to pay for activation. Cost $39.99, butbi canceled
That one. Then fredompop topped off my account and charge Me $10.00 for that.
From then on I've had nothing but probl...
Entity
Categories: Cellular Phone Companies
93, Report:
#1266966
Posted Date:
Nov 10 2015
FreedomPop Fraud, scam, Trying to keep money without shiping devices. Internet
I ordered the device back on September 1, and a little over two months later, I still haven't received it. I called them two weeks ago, and was told that it was still on backorder, to wait anthor two weeks and call back again. I waited and called back.
When I called this morning...
Entity
Categories: Unusual Rip-Off
94, Report:
#1261824
Posted Date:
Oct 16 2015
freedom pop freedompop freedompop.com cellphone company total fraud Internet
I ordered a phone and service from this company. Turns out they are fraudulant, they charged my card (I got my money back from my bank alredy). They don't acually have cell service, you can only hook your cell phone to internet service and use there service throught the internet. It...
Entity
Categories: Cellular Phone Companies
95, Report:
#1258874
Posted Date:
Oct 03 2015
FreedomPop Stephen Stokols- Chief Executive OfficerSteven Sesar- Chief Operating Officer On September 4th I ordered internet service. I have yet to receive my device. I made numerous attempt to contact and no one has respond yet. VERY DISAPPOINTED! Internet
Dear FreedomPop Executives,
I am appauld that your company was quick to take my money and then have me wait for my device that I still haven't receive. I have to say I was skeptical when I went on your site, However, I still gave the company the benefit of the doubt and sigh u...
Entity
Categories: Internet Services
96, Report:
#1256010
Posted Date:
Sep 20 2015
Freedompop Freedomscam suddenly added additional billing services to the phone account Los Angles Nationwide
added additional 3 services out of the blue, and billed me for them. had to jump through hoops to deactivate these upgrades. Had to inform them I will file a small claims court action to get 2.49 refund. I am waiting o see if refund given.
Entity
Categories: Cellular Phone Companies
97, Report:
#1254347
Posted Date:
Sep 11 2015
FreedomPop Freedom Pop Phone dead after 2 weeks use, into 10th week trying to get replacement !!!! Columbus Ohio
Purchased a Samsung FreedomPop phone for our son who is going into high school. We purchased the phone in June, it died after 2 weeks use with error 'no operating system detected'. Phone was bricked. Made over 12 calls to their horrendous and I mean HORRENDOUS customer support. Of c...
Entity
Categories: Cellular Phone Companies
98, Report:
#1253416
Posted Date:
Sep 07 2015
Freedompop.com Lied and refused to support phone and account LosAngeles California
Entity
Categories: Internet, Internet Services
99, Report:
#1252726
Posted Date:
Sep 03 2015
Freedompop Cell Phone never worked Vancouver,Washington Nationwide
We ordered a I Phone 5 from Freedompop for my teenager. It never worked for making or receiving phone calls. It did work for texting. It too Freedompop 1.5 months to agree for us to send it back as they could not resolve the issues.
We sent the phone back with the routing numb...
Entity
Categories: Cellular Phone Companies
100, Report:
#1248665
Posted Date:
Aug 15 2015
Freedompop Internet provider Los Angeles California
On June 13th 2015 I ordered internet service and a mobile hot spot from freedompop. It was a free trial offer, 2GB for $19.99 mo. First month free. I was charged $36.99 for the 3G/4G hot spot. It arrived on July 3rd 2015. It never worked. I called tech help,walked through all ...
Entity
Categories: Internet