- Report: #1442188
Complaint Review: WISH.COM -
Reported By:
Crystal M.Barkley -
Stockdale, Texas, United States
Submitted:
Updated:
-
Author Confirmed
Why?
WISH.COM
other
Web:
wwwiwish.com
Categories:
Business Rating:
(0)
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WISH.COM Ali Express Blitz Buy Wish-Shopping made fun Deceptive Pricing Internet
Ordered 4 items from wish.com through the website. The website explained to download the app to get 50% off total order, I did. Then checked out, the 50% discount was not applied. I immediately cancelled the order through the internet. There are no phone number to contact these people that sell this stuff.
Every email and app message I rec'd I told them to cancell my order and restore my money back into my account. Here is the email I got from them:
Wish (Wish)
May 9, 13:20 IST
Hello Crystal,
Thanks for contacting us. I understand that you want to cancel your order.
Regarding the promo code, please know that you must enter it in from your cart to receive the discount.
If you exit out of the app, click back or don’t complete it fast enough, the discount offer may expire. We're unfortunately unable to offer the discount again once expired.
If you have to cancel your order, you can do so from your Order History page. You can cancel any items that haven't been shipped yet by clicking ""Request Refund"" under each item you want to cancel. Otherwise, please contact our support team directly:
On Mobile
1. Navigate to your Order History page.
2. Find your transaction on this page.
3. Tap on the big blue ""Request a Refund"" button.
4. Describe your issue and tap “Ask Question.”
http://i.imgur.com/BMKH0df.png
On Web
1. While logged in, go to your Order History (https://www.wish.com/transaction).
2. Find the item you're looking to contact support about.
3. Click ""Contact Support,"" under the item's name.
4. Choose the topic ""Request a Refund""
5. Describe your issue.
6. Click ""Ask Question.""
This will open a support question with our support team. We should be able to respond within 1-2 days.
I hope that I've been helpful. If you need further assistance, please feel free to contact us again.
Diane
Wish Customer Support
I did this several time. I request a refund for each of the items, had to send a picture of what I cancelled. This company is a rip off to the highest degree.
