- Report: #44054
Complaint Review: White Glove Moving | Ripoff Report Verified™ …businesses you can trust. Commitment to customer satisfaction positive rating for its customer support from Ripoff Report. Feel confident and secure in the fact that White Glove Moving and Storage has worked with over 18000 consumers & businesses nationwide. - New York City, New Jersey, Miami Florida, Los Angeles Califo Nationwide
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White Glove Moving | Ripoff Report Verified™ …businesses you can trust. Commitment to customer satisfaction positive rating for its customer support from Ripoff Report. Feel confident and secure in the fact that White Glove Moving and Storage has worked with over 18000 consumers & businesses nationwide.
Http://www.whiteglovemoving.net/index.html New York City, New Jersey, Miami Florida, Los Angeles Califo, 07306 Nationwide, United States of America
Phone:
1.800.667.MOVE 6683
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REVIEW: White Glove Moving & Storage the first in the nation to become Verified Movers by Ripoff Report. Feel confident and secure in the fact that White Glove Moving and Storage has worked with over 18,000 consumers & businesses nationwide to move to their new location with no problems. *UPDATE: Ripoff Report REVIEW: White Glove Moving & Storage resolved all issues reported, commitment to 100% customer satisfaction - safeguards for their clients - consumers can feel secure when doing business with White Glove Moving and Storage with office in United States from coast to coast.
Report Attachments
SPECIAL UPDATE: October 13 2013: White Glove Moving remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. White Glove Moving is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, White Glove Moving has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, White Glove Moving has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever White Glove Moving remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected]
Ripoff Report REVIEW: EDitor's UDATE: Positive Rating and Recognition has been given to White Glove Moving and Storage for customer excellence & professionalism from Rip-off Report. White Glove Moving & Storage is the first moving company in the United States to be Verified by Rip off Report.
This EDitor has reviewed the Reports regarding White Glove Moving and Storage and has found that out of over 18,000.00 moves White Glove Moving & Storage only sustained 10 complaints of which 2 were found to be posted by an unscrupulous competitor. The small number of reports in relation to clients shows that White Glove Moving and Storage has a customer vision presence from the CEO on down. Rip-off Report found that all issues that were resolved as part of Rip-off Report's Corporate Advocacy Program. However that is not good enough for White Glove Moving and their executives who have have worked with the Rip off report in order to implement customer vision program so that they can be the industry leaders in an industry fraught with bad service and scammers.
Consumers can feel safe, confident and secure in using White Glove Moving and Storage with the knowledge that they belong to the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program which places the consumer first.
No moving company has ever committed themselves like White Glove Moving and Storage has to the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. They are a unique shining example of commitment to the customer in their field of work. Read our investigative report and White Glove Moving and Storage's 100% commitment to customer satisfaction. How can you not trust a company that is working this hard to satisfy their customers and has been in business for 18 years.
Read more about White Glove Moving & Storage Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
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White Glove Moving And Storage Bait and Switch deceptive moving company Jersey City New Jersey
We engaged White Glove Moving and Storage to pack and move our household goods into storage (we had rented our own self-store units). An estimator named Ben Brand gave us an estimate of $1985 and assured us that the goods could be both packed and moved into storage in one day. He included a cost of $785 for materials but wrote under "Special Instructions" on the form that "*Material are estimated" (sic). The materials estimate of $785 was similar to other bids we received so we expected there might be a slight variation but nothing dramatic.
On January 29, 2003, White Glove's five movers and two trucks appeared as planned. They started to wrap everything, including large pieces of furniture, with reams of paper and lots of tape. When we asked why this had to be done, they told us it was a requirement to put it in storage. About two hours into the move, the foreman named Rafi told us that 1) they needed to use $1500 more of materials than estimated and 2) that the move could not be accomplished in a single day -- they would need to pack one day and move the next.
We negotiated the price down to a total of $3200 and insisted that all work must be done in one day. In order to achieve this, we packed alongside the movers in order to ensure we would finish in a day. I personally packed 15-20 boxes. As it turned out, we were done with the packing by 3:30 pm and all of the goods were moved into storage by 5:15 pm. The movers insisted on receiving their certified checks and cash payment in full prior to unloading our goods into storage.
I am writing to let you know about the practices of White Glove Moving and Storage, which stretch the bounds of ethical behavior. They engage in "bait and switch" tactics of lowball bidding and then changing the conditions and raising prices at a point at which the customer has little choice but to go along.
Mimi Sayreville, New Jersey
U.S.A.
Click here to read other Rip Off Report list of other Moving Companies
Click here to read other Rip Off Reports on National Moving Network and other various transport companies ripping off the consumer
Report Attachments
2 Updates & Rebuttals
Danny
Jersey City,New Jersey,
U.S.A.
this web site is a fraud
#2UPDATE Employee
Thu, May 29, 2003
I'm the owner of white-glovemoving and storage.
After carefully going over all the claims raised in this web site and checking them one by one i had reached only one concluson:
this web site is the real fraud. all the claims raised are by unknown individuals who had never used our proffessional moving services.we're noe prepering a law suit against those who are responsible for this and the web-site operators.
please ignore all the coments in this web site and check white-glove moving through the certified authoroties.
maybe one day you can join our large group of satisfied clients.
white glove moving : 1-800-340-1911.
David Cook
AUSTIN,Texas,
U.S.A.
STOP THE RIPOFFS NOW!
#3Consumer Suggestion
Tue, February 04, 2003
I have not been ripped off, but I have been in the moving industry for 28 years. I read these reports and I see that the majority of you set yourself up for disaster. Follow these simple guidelines and your problems will decrease.
First of all, never, ever, go by a quote over the phone or on the internet. Moving is expensive and you should go to your phone book and look up and call at least three major reputable van lines that have nationwide name recognition.
Then have these people come out and perform a visual survey.
These are performed at no charge. Sit down with each one of them and ask questions about your move. It's important. Ask them about additional charges at origin and destination. Ask about additional valuation costs.
There are three ways to move with a moving company. Actual weight and charges, binding guaranteed, and guaranteed not to exceed. The guaranteed moves do have clauses that let the carrier back out on the guaranteed price. Have each estimator give you a copy of the cube sheet to make sure everything you are momving is listed.
Never move by cubit foot charges or piece count, always move by weight.
you have the right to be present at both weigh-ins and can protest it and get a reweigh. If you get at least three estimates and they are relatively close to each other, then choose the one that impressed you the most or you trust the most, even if the price is higher than you think it should be. Once you choose one, then you can try to negoiate the price.
All major carriers use a tariff filed with DOT and ICC. These tariffs are called maximum tariffs. All major carriers discount heavily from these tariffs. I'm not saying you will have a perfect move, but I feel you will have a fair and honest move the vast majority of the time. Remember, people make mistakes.
The rule to remember is that the lowball price has to come with consessions. I get household inventory lists compiled by the customers faxed to me all the time; I then call and try to set up a visual survey; if they refusr and still want to book with me, then I tell them that without a visual survey, the shipment has to go as actual weight and services.
I have seen one bedroom apartments weigh out at over 10,000 lbs and at less than 500 lbs. If price is the governing factor in you move, then why take chances? As with any sales, get everything in writing.
The governing law does state that shipments will not be unloaded without full payment being made, and these crooks are using it to their advantage.
Remember these tips also, some tariffs used today allow extra charges at orign and destination for stair carries after the first 7 steps, long carries over 75 ft, elevator charges, and shuttles when the truck cannot access the pick-up or delivery under normal operations with damage to either's property.
Even I have had customers intentionally withhold information to get get a lower price, but by not being honest yourself, it will only catch-up at delivery.
All carriers have good moves and bad moves. The determining factors are if your origin agent is good and your assingned driver is good.
Hopefully, I have helped you in your future moving decisions.
Your move is important and you should treat it as you would treat any important decision. Just because the "big guys" are higher, that may not be the case. You get what you pay for.
Thank you,
