- Report: #1451051
Complaint Review: West Elm - Internet
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Author Confirmed
Why?
West Elm
Internet, United States
Web:
www.westelm.com
Categories:
Business Rating:
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West Elm Cancelled our order - We did not request a cancellation Internet
We ordered 2 media/TV Stands on June 27. Order number 381783109766. It was during their special "premeir day" pricing. We received an email confirmation of our order and our West Elm Credit card was charged. Next day we received an email stating they were cancelling our order due to an error on THEIR part of incorrect pricing on their website. This is unacceptable, especially becasue we cancelled our backordred item with another company. We have tried on multiple occasions to contact them. We have expereinced ridiculous hold times of 1 1/2-2 hours. We finally reached someone on Thursday 7/5 who stated a supervisior would call us back by the next day, Friday 7/6 by 1pm Eastern time. We did not receive that call. Another call in Saturday 7/7, the rude agent told us they have 24-48 hours to get back to us. Yet another call yesterday 7/9, the lady was unable to reach a supervisor and told us someone would contact us back within 24 hours. We are still waiting on a call back and resolution to this issue. All we want are the 2 media/TV stands we purchased and were charged for at the price listed on their website that day and for which our West Elm card was charged.
