- Report: #1160444
Complaint Review: web.com - Internet
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Author Not Confirmed
Why?
web.com
Internet, USA
Phone:
1-800-338-1771
Web:
www.web.com
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web.com Hidden charges to credit card, long delays in refund, poor security practices Internet
I signed up for two web sites at their advertised monthly prices of aprox. $3.95 a month. I noticed after 30 days I recieved to charges, one for each site, $32.95, and $39.85. These charges were never disclosed. When I called they said my "introductory" rate had expired. I explained that I was never informed of these charges.
They asked me for my site passwords in order to refund me. The passwords for your web sites are stored in clear text and available to Web.com employees which is never disclosed. I requested the refunds on June 23rd. They told me my refunds would be credited in 5-7 business days. The first refund came the next day. After 12 business days I called to tell them the second refund never showed up. They said it took their finance department 5 days to receive it and their policy is 10 days from that.
1 Updates & Rebuttals
Executive Support Team
Jacksonville,Florida,
Refund
#2UPDATE Employee
Tue, July 08, 2014
Dear DjRoberts,
Thanks for your comments. We value all feedback and use this information to improve internal processes, service offerings and customer interactions. We would like to address your concern regarding the charge, so we ask that you send us your contact information and details of this post via the following link: http://support.web.com/
Sincerely,
The Executive Support Team
