- Report: #166880
Complaint Review: Walmart - Internet
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Walmart
http://www.walmart.com Internet, U.S.A.
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Walmart Online Orders They don't send you the right products, want you to pay postage back to them RIPOFF Internet
Last year I ordered two leap frog games from Walmart.com I received one of the games and not the other one. It took them almost 3 weeks to refund the money on the game I didn't receive.
This year I ordered two pair of dance pants from them both the same size for my grandaughter. They sent me one size I ordered and a way smaller size.
I wrote their customer service and they said "unfortunately at this time the only way to return this item is by mail". Well on the receipt I got with the pants it says you can return items to a Walmart store with original packaging and receipt.
I wrote them back stating that,and that I didn't think it fair that I should have to pay shipping and handling twice; once to get the products originally, and then to ship the one they sent me in error back.
Now I've used walmart.com twice and had bad experiences both times. 2 out of 2 isn't good. Beware if you order online from them!
Debra
Arriba, Colorado
U.S.A.
This year I ordered two pair of dance pants from them both the same size for my grandaughter. They sent me one size I ordered and a way smaller size.
I wrote their customer service and they said "unfortunately at this time the only way to return this item is by mail". Well on the receipt I got with the pants it says you can return items to a Walmart store with original packaging and receipt.
I wrote them back stating that,and that I didn't think it fair that I should have to pay shipping and handling twice; once to get the products originally, and then to ship the one they sent me in error back.
Now I've used walmart.com twice and had bad experiences both times. 2 out of 2 isn't good. Beware if you order online from them!
Debra
Arriba, Colorado
U.S.A.
1 Updates & Rebuttals
Lara
Winston-Salem,North Carolina,
U.S.A.
Did you try going to the store?
#2UPDATE Employee
Thu, December 15, 2005
Just go in the store with the online purchase papers and the pants and return them. Why even bother writing the online customer service in the first place? What a waste of time. Doesn't even make sense.
