- Report: #1421160
Complaint Review: Vonage - Nationwide
Reported By:
Dr. H. -
MC LEANSVILLE, North Carolina, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Vonage
Nationwide, United States
Phone:
1-732-944-0000
Web:
vonage.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Vonage No way to cancel service. Won't take cancellation by email or chat. When you phone in, they run you around and around (1 hour and 22 minutes!) and finally hang up on you!)
I am retiring and moving out of country so need to cancel my Vonage phone service. They say online they won't take cancellations except by phone. I called five times this afternoon and was hung up on five times after I explained that I needed to cancel. This evening I waited 1 hour and 20 minutes to speak to cancellations, and kept being passed from sales to tech support, whose agents all said they could not cancel the account and they would have to transfer me. In the end, the tech support fellow just hung up on me again. How can I cancel?
1 Updates & Rebuttals
Vonage
Holmdel,New Jersey,
United States
Response to Issues Cancelling Service
#2UPDATE Employee
Fri, January 05, 2018
We apologize for the issues you had trying to cancel your account on 1/4/18.
Due to the severe weather in the Northeast, we had technical and staffing issues. We apologize for the inconvenience and assure you that you can cancel your account by re-contacting us at your convenience.
Sincerely,
Rachel F.
Vonage Executive Response Team
