Complaint Review: VoiceSream Aka T-Mobile - Tampa Florida

T-Mobile - Overcharges, POOR Wireless & Customer Service & now my cell-service has been disconnected since 1/26/03! Per Go Wireless 1/30/2003 Nokia 5190 doesn't have a Keypad or Phone Lock feature as stated by VoiceStream aka T-Mobile.

1/26/2003 - T-Mobile disconnects my Cell service - without explanation or notification.

To Voicestream:

1/14/03 - My third written attempt (3rd) to dispute your billing charges ref: account: (000) 000-0071/000000001. For your convenience I am restating my claim that duplicitous charges where noted on 10/28 - 11/27/02 bill amount $317.02. Your Customer Svc Mgr - Tung stated on 11/16/02, during my phone inquiry that he would apply a credit of $180.00 leaving a balance of $137.02. I sent you a check for $50.00 in light of your pending review, hence a balance of $87.02 [not $240.95].

1/2/2003 @ 1:10PM PST I received a voicemail message from Candace stating that a review is being performed and I would hear back from your company in a couple of days. As of 1/14/2002 (12 days later) I have only received a text message - "your payment is due" and a threatening letter dated 1/2/2003, stating that my service would be terminated on 1/2/2003 and sent to collections if I did not pay my bill $240.95 by 1/2/2003. The postmark on this letter was 1/2/2003.

I have called your company twice (x2), written your company three times (x3), submitted payments totaling $97.65, making every good faith attempt to resolve this billing dispute. Since 8/2001 to 10/2002 I have not exceeded my minutes nor have I been delinquent on payment to your company.

Now, I have disputed billing charges, since 11/16/2002 - your company has decided to threaten me with collection notices and you have been totally remiss in addressing my billing dispute claims. I notified your company by phone & in writing of such disputed charges within your stated sixty days of the first bill on which these charges appeared.

It has been almost sixty days since I first notified your company of my dispute and your company has only managed to issue threats as your response. By carbon copy of this 1/14/03 correspondence and those of 11/16, 11/18 and 12/12/2002 - I am notifying the FCC of T-Mobile unfair billing practices.

Reviewed my 11/02 statement more carefully and called your customer service rep- who also agreed that many charges appeared to have duplicated gave me a form# 0000094 [see my 11/18/02 correspondence for the 555 minutes of duplicated charges.] I have attached another copy of this correspondence for your convenience.

Customer Svc Rep. attempted to troubleshoot by having me lock my phone keypad that did NOT work. She then referred me to a Go Wireless store to have them to check out the phone & she applied an additional 75 whenever mins to my account = total 135 min. This month I used 97 mins of those whenever minutes but you billed me $7.60.

So once again I hereby notify T-Mobile of my dispute of the following charge: 11/11/02 Hayward 510-000-0015 37 mins = $7.60.

11/16/02 I contacted your manager Tung who requested my SS# for ID purposes. I advised him that SS# are strictly for Federal tax ID purposes and not to be used for non-federal service purposes. He had me create a password ID, he apologized the late mail out of the 11/02 bills.

I pointed out the billing errors on my 9/28/02 to 10/27/02 statement I have attached another copy of this correspondence for your convenience. He agreed there appeared to be several duplications of charges and stated he would apply a credit of $180.00 leaving me a balance of $137.02. I queried how he came up with $180.00 credit he stated he pulled it out of the air.

Michelle

Parkland, Florida
U.S.A.