- Report: #1478057
Complaint Review: Vivint Smart Home - Provo Utah
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Author Confirmed
Why?
Vivint Smart Home
Provo, Utah, United States
Phone:
(855) 762-2757
Web:
N/A
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Vivint Smart Home Space Monkey spacemonkey.com Deleted Nearly 40K Files Off My Cloud Storage I had With THem Provo Utah
I purchased a cloud storage system from spacemonkey several years back because it just looked like a great option for mass storage. I was given a physical drive to hook up in my house and 1tb was mine and the other 1tb was Vivints/Spacemonkey. I have always used this drive even though it was not near as good as dropbox, because it was also saving video from my vivnt doorbell camera. I put everything on this!
On 4/30/19 I was having issues (more than usual) with my drive. I contacted Vivint and told them the issues and they informend me that an email was sent to me a few month ago saying they were discontinuing the service. Their e-mails normally go to my junk or promotion file. spacemonkey.com the location that you log on to access your drive still is advertising as of 5/1/2019 that it is the storage of the future.
I was informend on the phone today that physical mail was sent out to those without e-mails. Vivint requires an e-mail for the service so I am not sure how some people get physical mail and other didn't. My lively hood was on this drive and my entire family pictures. There was tens of thousands of hours of work on that drive and the majority of it will have to be recreatetd. The files of pictures and videos that I lost will never be able to be replaced. There was photos of families and photos of friends that I can never get back.
The process they used in notifing people that are supposed to have "peace of mind" using their service for backup storage was just unacceptable. To me this caused me to lose trust in a company that advertises "The Key To Peace Of Mind". How can I have peace of mind when the service that I purchased for protection deleted some of my most valuable stuff.
This was unacceptable! A phone call with a voice mail would have been better! A peace of physical mail would have been opened!
